The healthcare organization selected and researched on is the UnitedHealth Group which is a healthcare-providing company whose headquarters is situated in the US. According to the United Healthcare Group (2015), this company ensures that the market is well served and health benefits are rendered through UnitedHealth Care in conjunction with the rising health services market via Optum. This platform is based on a shared and built-up core/crucial competency which include advanced technology that is enabling, healthcare data information that can be easily be acted upon, and healthcare care resources planning and organization. The company also uses a highly flexible and adaptable business model which enables it to address the upcoming and emerging issues and needs in the constantly changing healthcare sector.
The company delivers health benefits to both individual employees and consumers regardless of their size. United Healthcare (Group, 2015) outlines how UnitedHealth Group utilizes Medicare together with other beneficial products for individuals who are at least 50 years as per the specific needs of the aged individuals. This enables the company to provide and establish state innovative medical solution and a public health marketplace. UnitedHealth Group target group include US military, former/retired military members as well as their families. According to United Healthcare Group (2015), the company is expanding its services to various international healthcare markets.
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For Optum, the focus is majorly on medical care delivery and improvement of operational and clinical aspects of the system as well as population health management. As a result, Optum is leading in matters of population health management which enables it to properly serve the financial, physical, and mental needs of the organization/company as well as those being served. This makes Optum one of the biggest health information service companies around the globe with over one hundred and ninety thousand employee and professionals. In addition to the fact that Optum serves every state in the US, it serves about 125 other countries around the globe (United Healthcare Group, 2015).
In addressing future health needs, it is the company’s belief that the American healthcare needs to be transformed to include changes which target at the exhaustive provision of healthcare service givers/providers with lowered costs, wide range healthcare choices, and improved healthcare quality. It focuses on adopting new technological approaches which will facilitate the realization of potentially better health results as it will ensure proper utilization of public resources, improvement of care delivery, and connectivity (United Healthcare Group, 2015). It ensures that the accruing health benefits do not start or stop at the point of enacting the patient protection and affordable healthcare Act. In order to improve health services in the future, companies such as UnitedHealth Group will be based on collaborative working between the private and public sector as well as the wider health industry.
The objective of this company is to strongly support the idea and the plan to ensure easy availability and accessibility of healthcare services to all individuals. This goal can be realized through the adoption and implementation of an innovative solution aimed at addressing the underlying healthcare challenges which include costs and factors affecting healthcare cost. The idea is to relieve the patients, health employee, and the federal government the burden associated with medical costs. Statistics by the Centre for Medicare and Medical Services (CMS) show that total healthcare expenses are protracted to scale up from 11 percent to 19.6 percent of the average GDP come 2021.
The high cost of healthcare associated with United Health Group does not always translate to better health results/outcomes. However, as per the United Health Group (2015), the World Health Organization (WHO) indicates that the US has a longer life expectancy compared to other 28 nations. This represents the reality that more value is realized from past expenditure on healthcare. Therefore, United Health group pushes towards a successful resolution of the fundamental problem through the creation of solution and approaches that encompass main principles that will ensure the provision of better health outcomes/results.
United Health Group has proposed a number of these principles for future improvement of healthcare and they include public resources optimization and adoption of globally-acceptable healthcare coverage (United Healthcare Group, 2015). The implementation of a progressive approach concerning the value and benefits of healthcare form the other principle that is proposed by the United Health Group. This will help in the modernization of care delivery methods in the future based on effective planning to ensure affordable and high-quality health services. The company is setting up strategic measures which target to make technology the key for better and improved health services. Finally, the other proposed principle is to modernize Medicaid and Medicare services in order to ensure the delivery of high-quality healthcare services in the future. Concerning nurse staffing, the company is the leading nurses’ employer across the entire US. It ensures proper organization of critical roles for those nurses within their workforce.
Through offers provided by the Center for Nursing Advancement, there are various ways in which nursing staff can ensure successful navigation of various demands that come with the fast and constantly changing the nursing profession. The company’s targets to ensure that nurses assume leadership roles within the nursing profession. In addition, it targets to facilitate nurses’ innovativeness in healthcare delivery. Nurses’ strategic plans are clearly outlined in the central United Health plan through its mission statement. The mission statement indicates support the nurses’ engagement and the promotion of the development of nursing leadership that exhibit sharp and strong business and clinical skills respectively. For technological advancement, the company targets at the modernization of the health ecosystem via intelligent, aligned and well-connected technology.
United Health Group exhibits a number of good strategies that target the enhancement of future health services revision (United Healthcare Group, 2015). This includes the use of new technologies in keeping patients’ records within large databases. Additionally, the strategies also enable the company to improve its health security services to its clients by establishing insurance services. United Health Group set up an online care management resource which is freely accessible for care providers. The technology facilitates the management of family members’ health by the caregivers (United Healthcare Group, 2015). This allows the company to connect with customers or clients in a life-long manner. It is projected that this will assist in the alleviation of various hardship encountered in the provision of centralized and secured sources to allow for effective and convenient management of the caregiving process.
The United Health Group has a wide range of resources which include company equipment, customers, and vast workforce (United Healthcare Group, 2015). One strategy employed in the managing resources by the company involves providing training to nurses to make them better leaders and innovators to facilitate improved service delivery and provision. In terms of recruitment and staffing, United Health Group ensures it employs competent with proper training to take the role of managing its resources. The human resource department recruits and employs those with the desired qualification and characteristics to ensure effective and easy employees’ management. Various development measures are in place and are designed to improve and maintain customer’s satisfaction (United Healthcare Group, 2015). Medicare advantages plans’ introduction makes sure that proper healthcare services are availed to customers. This shows the company’s resolve concerning the needs of its customers’ in the future in delivery of healthcare to ensure customers’ satisfaction is upheld. Care delivery and customer satisfaction are highly impacted by people’s culture as it influences their health, death, and illnesses perceptions, and health promotion.
In comparison with the Singapore airlines, both companies are considered global leaders in the market place and service delivery to their customers. This is largely realized by the two companies through competency-based recruitment that ensures that those tasked to manage resources do it diligently. In general, both companies focus on resource management especially workforce, quality service delivery to ensure their customers’ satisfaction.
References
United Health Group. (2015). Facts 2015 Q2. Retrieved May 02, 2019, from Health United Group: http://www.unitedhealthgroup.com/~/media/uhg/pdf/about/unh-fact-book.ashx
United Health Group. (2015). Roadmap for Transforming . Retrieved May 02, 2019, from United Health Group: http://www.unitedhealthgroup.com/~/media/UHG/PDF/2013/UNH-Roadmap-Transforming-America-Health-Care.ashx
United Healthcare Group. (2015). UnitedHealthcare Introduces 2016 Medicare Advantage Plans Highlighted by Stability, Choice. Retrieved May 02, 2019, from United Healthcare Group: http://www.unitedhealthgroup.com/Newsroom/Articles/Feed/UnitedHealthcare/2015/1007MedicareAdvantagePlans.aspx?r=8
