Globalization, high-speed telecommunication links, and technology are among the key reasons for complex businesses. Complexity in business is more experienced in large organizations and business because decision involves more stakeholders (Kibbe, 2014) . It is therefore important for managers and employees to learn more technologies and processes and adapt to speed internet to embrace change every day. There are several definitions of complexity but an analyst Jots Hopperman in Forrester research define business complexity as the condition of having several interdependent and interconnected customers, employees, competitors, and information system as well as organizational structure (Kibbe, 2014) . The paper will, therefore, discuss the role of technology, positive and negative effects as well as how technology has and can increase or reduce complexity.
Through technology, business has grown rapidly. Information technology drives innovation which is the path to business success. Innovation in businesses today has the same impact that steam innovation had in the industrial revolution. Innovation in business through information technology, therefore, plays a major role in the storage of data, faster processing, and wider information distribution. Through the innovation of smarter apps, a business is able to run its activities and operations effectively (Ferrell, Fraedrich, 2015) . The role of technology in business has therefore caused a tremendous growth in trade and commerce. This is as a result of positive effects of IT in business as business concepts and models are able to revolutionize through the application of technology. IT in business provides a faster, more convenient and efficient ways of performing business transactions. This is through accounting systems and management information system.
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IT also plays a significant role in security and support part of a business. This is through an automated process that technology provides. For example, businesses with proper information technology systems have safe storage of information which is stored with ease and integrity. Through this fact, confidential and sensitive information are less prone to vulnerabilities (Ferrell, Fraedrich, 2015) . Information can also be retrieved and analyzed to monitor progress and make forecasts which make it easy and effective in decision-making processes. Each business today needs to market itself to the community and in the global market. Through IT business are able to have a wider reach in the target market (Kibbe, 2014) . For example, through the use of the internet, business is able to use this tool to attract more customers in availing products and services offered by different businesses.
Through this significant role of information technology, business has been able to reduce business complexity. This is because, through the internet, business are able to respond to competitive and opportunities by proliferating their product lines. Secondly business, through information technology have been able to develop new products and new services that meet the demand and needs of their clients (Kibbe, B. (2014) . Although business complexity is a result of several stakeholders who are needed in making decisions, information technology has reduced the complexity in decision making, because stakeholders can be consulted through the internet and give their view (Kibbe, 2014) . More precisely, there is proper storage of information which is necessary for making an effective decision in a business.
Although information technology has been and is being used to reduce business complexity, its negative impacts on business can increase complexity. One of the negative impacts of information technology in business today is confusion. Due to technology complex systems, the user of these systems may be confused (Kibbe, 2014) . For example, if a certain company wants to update their systems and change the type of technology they used and use, they will have to retrain their employees as well as customers. Secondly, information technology also increases the possibility of crimes in business. This is another negative effect of technology and it can increase business complexity. For example, a tech-savvy employee can embezzle funds and make it difficult for a company to follow up (Carroll, Buchholtz, 2014) . Secondly, although IT ensure the safety of company and business information, hackers can access sensitive information and financial data thus increasing business complexity in developing safeguards against such events.
Conclusively, although technology may be viewed on neutral grounds in business, it plays both negative role and positive roles in business thus increasing and reducing business complexity.
References
Carroll, A., & Buchholtz, A. (2014). Business and society: Ethics, sustainability, and stakeholder management : Nelson Education.
Ferrell, O. C., & Fraedrich, J. (2015). Business ethics: Ethical decision making & cases : Nelson Education.
Kibbe, B. (2014). Status Update: Learning to Live with Complexity after. Techné: Research in Philosophy and Technology , 18 (3), 243-247.
