III. PIOC Analysis Overview
A. In the first CHRO’s opening speech marks have created a chance for ensuring that there is a separation of people from the problems. For example, chief human resource officer requires that Sharon Slade should develop opportunities for directing her negotiation. The negotiation process requires the parties should reach a win-win outcome (Hak & Sanders, 2018). The elements of principled negotiation indicate that in situations where an individual focuses on achieving the self-interests, there may be a perception that the person will develop an adverse effect on the negotiation process because emotions can get greater. As a result of the opening speech,h remarks reflects these characteristics by ensuring that Sharon Slade by framing the demands and needs of Human recourse officer to act as the tool for guiding the discussion.
B. In the case negotiating specific, it is evident that one of the interests for the example is the need for Shannon Slade to see Alice Jones working according to the company’s culture to increase the level output for the benefit of the company. Shannon would like to see Alice Jones giving personal interests and family to serve the interests of the company (Dévényi, 2016). The specific interest for Alice continue receiving benefits and complete the performance appraisal program to choose the best job position and create an opportunity for relocating his family.
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C. In an attempt of addressing the integrative interests, it is recommendable for Shannon Slade and Alice Jones to focus on discussing interests for each party (Dévényi, 2016). This option will reduce the ability for the parties to focus on discussing common interests rather than focusing on personal interests and seeing the other party’s interests as inferior and not associated with an increased concern of the population. Shannon Slade and Alice should also focus on generating plenty of options capable of ensuring that their discussions focus only on achievable possibilities. Since the negotiation process may present a strong direct opposition from both parties, it is recommendable for the parties to use objective criteria. For instance, Shannon Slade being the human resource officer may provide the statistical information for Netflix to drive Alice to agree to the interests of Shannon.
D. In an attempt of measuring the distributive elements of the negotiation, Shannon and Alice can use the negotiation process by using wages and working hour information as the objective criteria. This approach appears to be the appropriate tactic because it creates an opportunity for Alice to see the working hours and level of output given by employees entitled to full benefits and salaries. In effect, Alice Jones is likely to agree to work to meet the objective of the organization culture or accept to sacrifice the interests to complete the project approach.
IV. Communication Strategies
A. Some of the Overt Communication strategies that can be used in addressing the interests of the people in the negotiation process between Shannon and Alice. For example, Shannon needs to consider choosing words related to the message intended. In this case, Shannon is the human resource officer and should be in a position to use impressive language that encourages Alice to speak out his interests (Hak & Sanders, 2018). There also need to be the use of body language to convey the required message across the parties. For instance, Alice needs to accept the information sent by Shannon if it is accompanied by strong body language such as visual expression. Body language indicates that whatever Shannon says in a word is in line with body expression. When hearing from Alice, Shannon should focus on trying the suggestions by Alice and respond both by verbal and non-verbal communication.
B. Tacit communication is applicable in this communication process especially in a situation where the negotiating parties reach an agreement. For example, in a case where Shannon and Alice reach a deal, Shannon been the human resource department manager can respond by nodding showing that the discussion has resulted in a win-win solution to the discussed problem (Opresnik, 2014). The use of this non-verbal communication is not limited to a situation where the negotiation reaches the end of the process. For example, giving up one of the interests by Alice becomes an essential achievement to Shannon who is the human resource officer indicating that she has made a step in the negotiation process. Nodding is applicable in future meetings because it can suggest the discussing parties are in agreement and it can also be applied in showing that the discussion is complete.
C. Some of the benefits associated with overt communication are that Shannon can have an opportunity to state some of the company’s benefits clearly. Providing this information will be beneficial to the company, and it will ensure that parties remain committed to achieving their interests (Opresnik, 2014). The risks associated with this approach may be that some may feel that Shannon is too aggressive and develop an attitude towards her suggestions. The benefit associated with tactic communication is that it can contain hidden information that spread up when holding a conversation with a large number of employees. Negotiation deadline is a critical factor to speed up the discussion because she has limited time to make decisions. In a circumstance where Alice receives the package, he will be happy and willing to accept. However, one thing Shannon should not focus on doing is achieving a win-lose even in the circumstances she makes unacceptable demands.
References
Dévényi, M. (2016). The role of integrative strategies and tactics in HR negotiations. Strategic Management , 21 (2), 32-36.
Hak, F. R., & Sanders, K. (2018, April). Principled negotiation: an evidence-based perspective. In Evidence-based HRM: a Global Forum for Empirical Scholarship (Vol. 6, No. 1, pp. 66-76). Emerald Publishing Limited.
Opresnik, M. O. (2014). Hidden Rules of Successful Negotiation and Communication . Springer International Publishing.
