Delivering quality patient experience in any Healthcare setup assists health providers and clients in several ways. It significantly influences the health outcomes of patients besides making a difference between a stressful and a productive workday in the life of a health practitioner. The overall impact on the success of any health agency is also subject to quality patient experience. Focusing on quality patient experience, therefore, requires objectives that exceed the expectation of the patient. Implementing these objectives should be steered by the manager using five simple skills, which this paper will illustrate.
Leadership
A good manager in a health setup should show the leadership skills necessary for coordinating and organizing a team. Leadership also allows a person to be committed to specific goals that ensure patient care is high ( Spehar et al., 2017) . Achieving better patient experience in a Healthcare organization requires managers with leadership skills such as integrity and team building. A manager with excellent leadership skills will ensure that patients receive a welcoming environment that provides a quality experience. Achieving this Milestone demands all the necessary leadership skills from a manager.
Delegate your assignment to our experts and they will do the rest.
Communication and Collaboration
Developing proper communication and collaboration skills is also essential for a manager in a healthcare setting. Implementing goals such as quality attendance to patients should be communicated to the relevant teams by the manager. Quality customer experience in health setup demands collaboration among various medical, nursing, rehabilitation, and pharmacy departments. Patient experience within the hospital can be improved by ensuring smooth communication and cooperation between these apartments. Eliminating delays and time wastage is also crucial. A manager should therefore be able to create a familiar and friendly ground where these teams collaborate to enhance the patient experience.
Expertise and Profession
A manager in a health setup should also be able to have clinical expertise. Giving directions on what employees should do without knowing the actual procedures should not be the case. Several healthcare providers also experienced workforce shortages which managers can sometimes solve ( Nene et al., 2020) . Implementing an element of customer experience such as safety requires knowledge of the various relevant procedures in healthcare settings. A manager should demonstrate some actions meant to improve customer experience to instil faith and belief in their employees.
Organization
Success in a healthcare institution is defined by customer satisfaction. The patients should be served to a satisfactory level by the caregivers. Achieving such milestones demands proper organization and planning within the Healthcare institution. Scheduling and coordinating meetings should therefore be among the skills of a manager. Paying attention to critical managerial aspects such as budgeting and planning is also necessary. It enables the availability of valuable resources that enhance the patient experience.
Motivation
The hospital setting involves interactions with various persons such as patients and employees. Healthcare managers should handle all forms of emotional response regardless of whether the individual is an employee or a patient. A manager motivating employees will either directly or indirectly contribute to improving customer experience. Workers are the direct contacts between the institution and the patients ( Spehar et al., 2017) . Encouraging them and showing them the need to take good care of a patient is essential and should come from the managers. Qualities such as emotional intelligence and the ability to solve problems assist a healthcare manager in motivating employees.
References
Nene, S. E., Ally, H., & Nkosi, E. (2020). Nurse managers experiences of their leadership roles in a specific mining primary healthcare service in the West Rand. Curationis , 43 (1), e1–e8. https://doi.org/10.4102/curationis.v43i1.2129
Spehar, I., Sjøvik, H., Karevold, K. I., Rosvold, E. O., & Frich, J. C. (2017). General practitioners' views on leadership roles and challenges in primary health care: a qualitative study. Scandinavian journal of primary health care , 35 (1), 105–110. https://doi.org/10.1080/02813432.2017.1288819
