One of the areas I chose from the article is “patient metrics”. From the article, it is stated that every practice should have a baseline or standard against which improvement can be measured over time as well as on which comparison with other performers can be evaluated. The most important lesson that stood out for me in this aspect is that having patient metrics reminds healthcare workers of the need to improve continuously. As such, healthcare as a field is always in need of improvement; there is no point one can say a particular healthcare facility has achieved all the requirements. According to Pantaleon (2019), the only sure measures of quality in any healthcare facility are the outcomes that matter to patients. This statement is in tandem with having patient metrics that evaluate aspects such as patient satisfaction, waiting time, and quality engagements between patients and healthcare providers. Tooker (2005) adds that the objective of assessing performance in healthcare is to develop a system that fosters the best clinical standards and achieves the highest quality of patient care through accountability, transparency, and credibility.
I do not think I would make any improvements in the patient metrics aspect. One of the things I am particularly passionate about when it comes to patient metrics is having patients evaluate or rate the quality of care and general treatment given. This aspect is well captured in the patient metrics section. I believe that feedback given by patients are accurate because they are the ones who experience the services and are best placed to rate their experiences. From such experiences, healthcare providers can strive to improve their services in accordance with the feedback provided.
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References
Pantaleon, L. (2019). Why measuring outcomes is important in health care. Journal of veterinary internal medicine , 33 (2), 356–362. https://doi.org/10.1111/jvim.15458
Tooker, J., & Ambulatory Care Quality Alliance (2005). The importance of measuring quality and performance in healthcare. MedGenMed : Medscape general medicine , 7 (2), 49. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1681600/
