Positive technology is a vital resource in the enhancement of caregiving. It not only focuses on enhancing patient engagement but also improves the overall outcome of the caregiving process through a more understanding of the patient. According to NEJM Catalyst (2017), the patient is a unique customer because of their concern about better patient engagement more than anything else in the health care system. As such, the caregiver needs to model a system that enhances the patient engagement as they go through the four phases of recovery that include blackout, arousal, adhesion, and eudaimonic project (Graffigna & Barello, 2018) . NEJM Catalyst (2017) presents examples of the Toyota Prius and the self-service at the airport to emphasize the fundamentals of patient engagement. The self-service at the airport example presents four relations of how positive technology can enhance patient engagement. Thus the positive technology; reinforces motivation, grants control, enhances learning, and embeds the patient engagement in the caregiving system.
Positive technology reinforces patients' engagement. Taking the instance of the self-service, the customer sees that the seat selection process is transparent and gets motivated to abide by the set rules of selecting a preferred seat. Similarly, in caregiving, a patient can be more willing to use stress-reducing technology to reduce stress in their blackout stage and adhere to prescription when given options (Graffigna & Barello, 2018). Secondly, positive technology offers a control to part of the process. Just as the airline customers can engage in the selection of seats, the patient can also engage in selecting preferred medication trough an application or online portal. The engagement also embeds engagement in the natural flow of activities in the caregiving process. For instance, the patients learn that they have the option of choosing between several options in their various stages of medication. Although the options are confined to the preapproved choices, the patient’s choice gives them a sense of participation (Khuntia, Yim, Tanniru & Lim, 2017). Finally, the patient’s engagement equips them with the knowledge that they can apply to the future generation. They can, therefore, guide others in managing their healthcare and enhance patient engagement.
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An online medical portal is an example of a positive technology that would help patients in the arousal stage. Patients in the arousal stage need more understanding and knowledge of their prescriptions. Therefore an online portal can offer customized information about their condition. Some of the key focus areas that an online portal needs to educate the patients are their lifestyle and emotional management. The portal can also offer medical education and surveillance. In summary, whereas the patient gains knowledge from the portal on their medical condition, they can understand their stages of recovery and monitor whether they are making progress. Thus, the patients not only get engaged but also enhance recovery (Irizarry, DeVito Dabbs & Curran, 2015).
In conclusion, the case of self-service related to four ways of patient engagement. They reinforce; motivation, grants control, enhance learning, and embed the patient engagement in the caregiving system. The patient gets more engaged by being involved in the process. In the long run, the patients get used to the system, learn how the system works and can control the system's activities. An example of a positive technology that can help patients engage in the arousal stage is the use of an online portal. The online portal is useful in helping the patient understand and adhere to their prescription.
References
Graffigna, G., & Barello, S. (2018). Spotlight on the Patient Health Engagement model (PHE model): a psychosocial theory to understand people’s meaningful engagement in their health care. Patient Preference And Adherence , Volume 12 , 1261-1271. DOI: 10.2147/ppa.s145646
Irizarry, T., DeVito Dabbs, A., & Curran, C. (2015). Patient Portals and Patient Engagement: A State of the Science Review. Journal Of Medical Internet Research , 17 (6), e148. DOI: 10.2196/jmir.4255
Khuntia, J., Yim, D., Tanniru, M., & Lim, S. (2017). Patient empowerment and engagement with a health infomediary. Health Policy And Technology, 6(1), 40-50. DOI: 10.1016/j.hlpt.2016.11.003
NEJM Catalyst. (2017). The Hidden Truth of Patient Engagement [Video]. Retrieved from https://www.youtube.com/watch?v=lP4dKILPGp8
