Transparency is an interesting topic for most firms. Transparency in an organization involves making sure that both the employees and the management work in plain view – tracking the digital activities, working in visible offices in a way that promotes accountability, knowledge-sharing, innovation, and collaboration. My organization is Nordstrom Inc., a fashion specialty store. Nordstrom ensures transparency throughout its operations by establishing values such as honesty, fairness, and openness in the entire organization.
Recently, the CEO launched the “Default to Transparency” as the organization’s core value. To make sure that the value is maintained in practice, every employee is required to maintain a publicly available spreadsheet that discloses their salary, regardless of their positions. The spreadsheet also has a formula for calculating payments fairly and honestly. I believe that this culture is the epitome of fairness and transparency in the organization.
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Another way that the organization maintains transparency is by maintaining open communication channels. For example, Nordstrom maintains a portal for running its latest developments, including changes in the management, events, and general news. At the same time, the organization uses Microsoft Teams to share files, manage workflows, and schedule tasks for the employees. The tools also help the management and the employees to contribute their opinions and ideas about any topic concerning the organization’s business activities. Lastly, the organization keeps a transparent relationship with its customer base by using a clear communication channel. Through the organization’s social media handle, clients can freely launch their complaints and concerns.
Overall, transparency is a marvel for most organizations in theory. However, in practice, transparency might be a nightmare for organizations. Nordstrom maintains transparency by establishing openness in communication between its employees, the management, and the customer base. Open communication encourages values of honesty, fairness, and openness throughout the organization.
