Technology has revolutionized labor markets, transforming the logistics industry. Digitalization has contributed significantly to remote working. Teleworking is an emerging trend in logistics that involves working outside the physical boundaries of a company and interacting with others within and outside the workplace through electronic media (Beauregard et al., 2019). It reshapes employees’ regular activity schedules.
Teleworking has various positive effects on logistics. First, it enables companies to procure, store, and transport goods in different remote areas. In this case, remote working supports efficient logistical arrangements and accurate forecasting. This aspect minimizes the possibilities of shipping wastes and unnecessary storage expenses.
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Second, teleworking also improves productivity, enhancing logistics. Workers who perform their duties remotely seem to have improved work-life balance. Working away from one's workplace reduces distractions enhancing productivity. According to Beauregard et al. (2019), "results from an experiment conducted with 252 call-center employees over 9 months showed a 13% increase in job performance of teleworkers" (p. 152). Teleworking also minimizes distractions increasing productivity.
Third, teleworking improves value in logistics. It enriches logistical processes to deliver the right services or products to the relevant consumers in the proper conditions at the required time (Acar & Acer, 2019) . It also ensures that customers get the exact quantity of products and services at a reasonable cost. Remote working ensures that organizations meet the external and internal customer’s expectations at the right time. Teleworking also encourages employees to increase their working hours, ensuring that customers' demands are addressed at the right time.
Finally, remote working is significant to logistics because it promotes re-engineering of logistics programs. It restructures work responsibilities in a thorough and effective manner, enhancing work quality. Moreover, re-engineering of these programs facilitates better management, increasing workforce efficiency. It also ensures the flexible allocation of skilled staff, promotes innovation, and supports networking. This aspect improves an organization’s ability to manage logistics during peak periods effectively.
References
Acar, P., & Acer, Z. (2019). Managing remote employees: A qualitative research in logistics industry. The European Proceedings of Social and Behavioural Sciences , 219-229. https://doi.org/10.15405/epsbs.2019.10.02.20
Beauregard, T., Basile, K., & Canonico, E. (2019). Telework: outcomes and facilitators for employees. In R. Landers (Ed.), The Cambridge handbook of technology and employee behaviour (pp. 511-543). Cambridge University Press.
