Communication in health centers is central to the success of all the operations. Especially in the contemporary world, there is many data that needs to be evaluated, organized as well as interpreted (Nutbeam, 2013). In addition, many health centers especially public hospitals experience an influx of patients as well as staff members. One of the critical tools for proper management of all the health centers requires effective communication with both the staff and patients. Lack of proper communication skills often leads to undesirable consequences that may jeopardize healthcare operations.
Various studies have been conducted to investigate how miscommunication affects the healthcare delivery. Researchers point out that health care mishap happen, because information is misdirected, unrecorded, never retrieved, never received or ignored (Amalberti et al., 2015). Miscommunication in some instances happens at the point of patient admission. Some health workers may conduct a wrong diagnosis procedure. Wrong diagnosis results in incorrect medical reports and hence wrong medication. Instead of the patient recovering from the ailment that he or she is admitted with, the patient may contract other undesirable disorders that are often known as hospital-acquired infections. Some hospitals have found themselves in legal battles as a result of such errors.
Delegate your assignment to our experts and they will do the rest.
Perhaps the most important aspect of communication is communication among the staff members of the health centers. The proper organization of communication among the workers affects the overall output (Hornik, 2016). In the event where high ranking health officers do not have a good working rapport with the junior members, morale will be affected. Experts suggest that authoritarian type of leadership is not effective in the healthcare industry.
To conclude, it is imperative to have an organized system of communication in the healthcare industry because it deals with people’s lives. Even small breakdowns in the communication structure cause devastating results. Instructions ought to be issued in a simple as well as clear manner.
References
Amalberti, R., Auroy, Y., Berwick, D., & Barach, P. (2015). Five system barriers to achieving ultrasafe health care. Annals of internal medicine , 142 (9), 756-764.
Hornik, R. (Ed.). (2016). Public health communication: Evidence for behavior change . Routledge.
Nutbeam, D. (2013). Health literacy as a public health goal: a challenge for contemporary health education and communication strategies into the 21st century. Health promotion international , 15 (3), 259-267.
