JFK Medical Center was previously known as John F. Kennedy Hospital as a commemoration of the USA 35 th president in 1966. JFK Medical Center has grown over the years with a campus with four locations throughout Palm Beach County. The main campus is Atlantis, which forms the basis of this discussion, which has a bed capacity of 558 that offers acute care medical and surgical facilities. The hospital offers 24-Hour emergency services that ensure that patients can get medical attention at any time. The medical professionals at JFK Medical Center are committed to providing quality, compassionate, and care-oriented care to the patient. The management ensures JFK Medical Center becomes a pioneer in the medical field by transforming healthcare services.
Internal and external environmental factors influence the operations of JFK Medical Center. The three internal environmental factors affecting the hospital's operations include human resources, financial and marketing resources, and the quality and size of infrastructure (Ginter, Duncan & Swayne,2018). JFK Medical Center is headed by the CEO and a board of trustees. JFK Medical Center can offer services to patients because of its diverse human resource that range from medical practitioners and business associates. The hospital's organizational structure has been composed in a manner that ensures service delivery is given priority. Medical practitioners in the hospital include doctors, dentists, opticians, surgeons, dietitians, and registered nurses who handle healthcare services. Business associates within the hospital run the business operations, including finance, supply chain, and other business activities (Noh, Kwon, Yoon & Hwang,2011). JFK Medical Center has adequate financial resources that have enabled it to build campuses around Palm Beach County to serve more patients. The institution has marketed itself in offering a range of medical services and has the busiest ER in the county, treating 131,000 patients annually. The infrastructure has allowed the hospital able to offer medical services not offered in some hospitals. In 2020, they have managed to construct a three-story patient tower, expand and renovate the emergency room, and build a new parking garage.
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Technology, political/legal, and suppliers are environmental factors that affect JFK Medical Center. The health care industry is transforming as healthcare professionals rely on new technology to conduct diagnosis and monitor patients. JFK Medical Center has to be up to date with technology and train its personnel on using new technology. Training the personnel requires extra resources, and some medical equipment is usually very expensive (Lee,2013). The hospital faces a challenge when it comes to disposing of obsolete equipment. Congress formulates health care policies, and so the hospital has to conform to new policies. Some of the policies aid the hospital in carrying out its duties, while some may hinder or present room for medical practitioners' ethical dilemmas. An example is legislation on abortion. JFK Medical Center ensures it conforms to the law to prevent its patients' lawsuits because of medical procedures. JFK Medical Center relies on several suppliers to provide logistics that aid in its operations. It has built a good reputation with its suppliers to ensure they get all commodities required in the hospital to offer quality care. In some instances, suppliers can delay on their end, which ultimately affects the hospital's reputation.
References
Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The strategic management of health care organizations . John Wiley & Sons.
Lee, H. S. (2013). The impact of hospital selection factors between internal and external customers on hospital image. Health Policy and Management , 23 (3), 281-288.
Noh, J. W., Kwon, Y. D., Yoon, S. J., & Hwang, J. I. (2011). Internal and external environmental factors affecting the performance of hospital‐based home nursing care. International nursing review , 58 (2), 263-269.
