When customers complain of the prices being too high when thrown with a curveball, it is essential to negotiate a win-win outcome. Coming up with strategies on how to handle the objections will be the right way of handling the curveball. It is essential to listen carefully to the objection without jumping to respond to the client. It is important to understand the complaint as it helps you understand the customer’s perspective. After listening and understanding the objection, it is now time to respond effectively to the customer and after the response, ensure that you confirm that you have satisfied the objection. These are effective ways to handle an objection.
How I will handle the objection is by listening carefully to it and time after time report what I hear. This will help me understand the objection, and it will give me a chance to respond effectively. I will ask follow-up questions to ensure that I validate the customer’s concerns regarding the objection (James, 2018) . I will then set up a date and time to help follow-up with the customer on the objection to have a sales objection.
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There are different negotiation strategies that one can use to be able to win a negotiation. In this case, I will use the integrative negotiation strategy because I am looking forward to having a win-win outcome. The integrative negotiation strategy involves the buyer and the seller, who work together to find a food solution that satisfies their needs and concerns (Brooks, 2000) . This negotiation strategy will need the customer and I to talk about our interests and this will help us become creative in getting solutions that will benefit both of us.
With an interactive negotiation strategy, I am sure to have a win-win outcome as it gives more satisfactory results for both parties. This negotiation strategies involves providing a range of process and leaving the final price open, so that the client will be able to give their preferred price, and this will give a win-win outcome.
References
Brooks, B. (2000, April 10). Your client should find value in what you say, ask. Triad Business Journal . Retrieved from https://www.bizjournals.com/triad/stories/2000/04/10/smallb2.html
James, G. (2018, March 1). 3 Brilliant Ways to Win a Price Negotiation. Inc. Retrieved from https://www.inc.com/geoffrey-james/first-90-days-3-brilliant-ways-to-win-price-negotiation.html
