Emory health care has a vision of revamping the health care experience through a culture of service, distinction, novelty, quality as well as safety and be recognized by the community, volunteers, physicians, employees, patients as well as the family as the best place to practice medicine, receive care, as well as place of work. The vision is intertwined with principles of FCC, which requires integration of family in quality improvement, development of programs and policies, as well as planning of services. Our organization’s mission statement is to advance the health care of our clients with a commitment to excellence. We acknowledge the need to work with the family in providing care as opposed to working for the family. The FCC principle mindset is shifting the perspective and providing care with the family and not for the family.
We have a very elaborate vision as well as mission plan. Part of the plan is to involve patients as well as the family in providing care. Instead of organizing our services around the needs of the system, we provide compassionate, respectful, and culturally responsive care that meets the beliefs of families from different backgrounds. It is only by working collaboratively with the family that we can achieve our vision and mission.
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We have various ways of involving patients as well as the family in our mission and vision plan. We provide compassionate, respectful, and culturally responsive care that meets the beliefs of families rather than of organizing our services around the needs of the system as well as those working for it. We also identify the families that share the same goals with us and partner with them for the best outcomes. We educate our staff about the FCC by inviting family and patient advisors whenever we have patient safety teams initiating programs of improving medication reconciliation.
Reference
Crocker, E., Webster, P. D., & Johnson, B. H. (2012). Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements (2nd ed.). Bethesda, MD: Institute for Patient- and Family Centered Care.
