The ethics issues in the case are patient safety, adherence to the organization's mission statement, ethical standards, and value statement, management's role and responsibility, ethical responsibilities to employees, disruptive physician behaviors, and the legal implications. Al of these ethical issues need to be appropriately addressed hence there looms a fallout between the hospital staff and the management. Talking of management, some of the mistakes the administration made in this case include not having open channels of communication where they effectively listen to employee grievances. Other mistakes include micromanaging, leading from a position of power or ego, and not valuing their followers (Perry, 2018). The key stakeholders in the case are the physicians, the nursing staff, and the MCH management. Each of these three key players has different stands and approaches pertaining management, workload, and pay. Of the nursing staff, there are two groups; the American-born nurses and the foreign-born nurses who again have differing stands on the issue at hand.
In every conflict, disagreement, and mistakes, there are steps to be taken to ensure both resolutions are achieved, and future similar mistakes are avoided. In this case, the first step is to have an open sit-down discussion with every stakeholder involved. Here each party is to listen keenly to the grievances of the others, identify their mistake and admit their mistakes. Unless they learn to own up to their mistakes, it is difficult to have a way forward. After declaring their mistakes, the second step is to suggest solutions to the situation at hand. Here each party suggests what they should be done to rectify the problem. After this, the parties agree to compromise their stand by adopting the best way forward from the given suggestions. The next point is to implement the agreed upon best way forward (Coombs, 2014). The last step in resolution is to do a follow up of the implementation to make sure it is put in place the right direction and that it achieves the desired objectives.
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References
Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding . Sage Publications.
Perry, F. (2018). Ethics & Management Dilemmas in Healthcare (2nd ed., pp. 109, 110).
