Ethics and Moral Developmental

An ethical person is one whose actions align with society’s standards, values, and morality. To be ethical means to observe truth, honesty, and fairness according to society's moral sense. This means making decisions that are pleasant, acceptable and right from other people's perspectives. Good ethics are essential in every profession. It creates the opportunity for growth in businesses and encourages success and development in organizations by creating and leaving good impressions to the clients. Integrity and openness are primary ethical values in the professional world. Leaders in organizations are expected to uphold integral values as an example to their subordinates in order to promote a company's growth. I was once in an ethical dilemma whereby the company I was employed in had sold a faulty appliance to a customer. Upon receiving the complaint as a sales attendant, I was at crossroads on which side to take. On one hand, I wished to be loyal to the company and my employers and reject the complaint or support the customer and give them a refund after doing the necessary investigations. After consulting and investigating, I found out that indeed the electrical appliance was faulty, and this was a mishap from our supplier's end and also from our end for not checking the validity upon delivery. I made a request to the management to replace the equipment and give the client a new one. This was a laundry machine. The request was approved, and the customer was given a new appliance. I believe that I handled this situation well and ethically, because our goal is to make the customer happy. My general education course has influenced my ethical values by providing me with soft skills desired by employers, thus increasing my employability. The provision of leadership education has helped me acquire basic and quality leadership skills that will benefit the job market. General education has also influenced my ethical values enlightening me on religion and the moral values according to spirituality (Dalton, & Crosby, 2006).

References

Dalton, J. C., & Crosby, P. C. (2006). Ten ways to encourage ethical values in beginning college students. Journal of College and Character, 7(7). Tsvyk, V., & Mukhametzhanova, V. (2017, May). Ethical basis of professionalism. In 3rd International Conference on Arts, Design and Contemporary Education (ICADCE 2017). Atlantis Press.