Patients of different ethnic background and language are likely to have a different kind of emotional expression on their medical conditions (Okougha & Tilki, 2010). The service provider has to synchronize into appropriate verbal communication for a useful conversation with the client. Despite the transcultural differences in relationship to easiness in communication and language barrier, all patients have rights to be served.
A Hispanic patient needs interaction between medical practitioners before an examination. This interaction is much involving because I had to get extra time for casual verbal communication with the clients to create warm synergy before service delivery. Such clients consume time because they rarely express their emotions, particular mental problem before getting the companionship of the service provider.
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I interacted with a patient through a language translator, low communication efficiency affecting service delivery. The patient felt unsafe expressing his private health condition through an interpreter. Patient’s Information is likely to be wrongly translated. Patients may also lose trust in the interpreter failing to communicate the health problem adequately.
Most communication techniques when applied appropriately will probably lead to positive service provider-patient outcome. Genuine interest in the patient's health increases compatibility and good communication thus effective service delivery to the client. Compassion and empathy was a crucial tool for effectiveness in communication. A multilingual service provider would in no small extent improve communication and patient satisfaction.
In conclusion, Proper verbal communication, friendly interaction and understanding of patient’s culture significantly contribute to effective service delivery and patient satisfaction.
Reference
Okougha, M., & Tilki, M. (2010). Experience of overseas nurses: the potential for
Misunderstanding. British Journal of Nursing , 19 (2), 102-106 .
