Incivility in the workplace, especially in the form of bullying and violence, is one of the major causes of conflicts in today’s organizations. The practice is also common in health care settings. Bullying in the nursing field leads to an impact on an individual, as well as institutional performance, ultimately leading to a fall in the quality of services provided to the patients and other people. A major personal clinical experience that I had in relation to incivility in the workplace was berating a subordinate by a professional nurse in my past workplace.
For instance, the subordinate was a trainee in the health care facility where I was working on a part-time basis. She was working with other fully-trained nurses. However, there was an instance where she accused one of the senior nurses of berating her. She accused the senior nurse of always accusing her as being unskilled and less learned. At that point, the accused party yelled at her and confirmed the allegations by telling her that she is right that the trainee nurse does not even qualify to be a trainee and should go back to school. She also told her that she performs poorly in most of the tasks assigned to her. The allegations seemed to undermine the trainee and her dream of becoming a professional in this area. It could amount to bullying if she had similar experiences in the past.
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From a nurse leader’s point of view, this issue can be addressed through encouraging the extension of the scope of nursing education to include programs to train students on civility in the workplace (Fink-Samnick, 2016). It will help students to acquire knowledge and skills on the ways of preventing bullying and violence while discouraging it in strong terms. Additionally, workplaces should have bullying and violence policies that lay down the code of conduct that will help in preventing bullying behavior.
References
Fink-Samnick, E. (2016). The New Age of Bullying and Violence in Health Care: Part 2 . Professional Case Management , 114-126.
