The goal of health care providers is to attain the highest level of patient satisfaction. This can only be achieved if the health care facilities align their services to the needs and expectations of their patient (Smith & Institute of Medicine, 2013). As an administrator of a health care facility, while dealing with breastfeeding mothers, I would recommend various measures. Such recommendations include measures touching on the skills and expertise of medical personnel, the availability of supplies, embracing technology, understanding and taking into account the diversity of the clients, and engaging in continuous research. This will ensure that our health care facility offers the best possible care to its clients.
Recruiting and Retaining Competent Medical Personnel
The availability of an adequate set of a competent medical professional is important for the provision of quality health care to breastfeeding mothers. This is because medical experts are vital for a health care facility to perform accurate and timely prescription of patients (National Research Council (U.S., 2011). For instance, the availability of enough pediatricians is critical for a health facility to take care of breastfeeding mothers and their children. These experts play an imperative role in examining and monitoring young children to ensure they have sufficient supply of Vitamin D and other nutrients is an intensive medical exercise (Balogh et al., 2015). Moreover, breastfeeding mothers needs to be examined comprehensively to ensure that they do not have diseases and other health defects that can affect their health and that of their babies. In this regard, it is critical for health care providers to attract and retain the best medical experts in the market (Smith & Institute of Medicine, 2013). This could be achieved by offering competitive monetary and non-monetary compensations to the medical experts to ensure that they continue serving at the health care facility.
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Having Adequate and Quality Medical Equipment’s
It is important to have all the necessary medical equipment to provide quality care to patients. This is because there are different kinds of medical equipment required to examine different health conditions. Consequently, it is not possible to provide quality care to patients if a health care facility has not purchased and maintained adequate medical equipment and supplies (Smith & Institute of Medicine, 2013). For health care facilities serving breastfeeding women, this may also mean having an adequate supply of notorious foods stuff for the mothers and their babies.
Additionally, it is necessary to have enough space where breastfeeding mothers who are being monitored at the facility to bask and get enough exposure to sunlight. This is because direct exposure to sunlight is a critical source of vitamin D for both breastfeeding mothers and their children. In this regard, it is important to have enough space that would allow the health care facility to segment a special area for breastfeeding mothers to bask and to bond with their children.
Improving Access to Health Care
Access to health care is as important as the quality of care offered to patients. The health care facility needs to ensure that it is accessible to patients who need care including breastfeeding mothers and their children. Embracing modern technologies is one way the health care facility could use to improve access and interaction between the health care organization and its clients (National Research Council (U.S., 2011). In this regard, the health care facility needs to use modern technology platforms such as social media and the internet to publicize and promote the services offered. This is because social media has become an effective platform for interactions between patients, their families, and health care providers. Patients can also use social media and online interactions to book appointments with doctors and to make other important enquiries from the organization (Porter & Teisberg, 2006). On this note, the organization must set up a dependable team of social media experts with medical backgrounds to interact with clients, make appointments, and market the organization’s services (Smith & Institute of Medicine, 2013). Social media interactions would also help the organization to identify the concerns and complains from clients. This would enable the organizations to take appropriate measures to deal with such complains, and to improve the quality of the organization’s services.
Embracing Diversity and Effective Communication
Diversity is an integral part of society. Health care facilities usually serve clients with diverse socioeconomic, cultural, political, and even religious backgrounds. To improve the level of satisfaction of a medical facility’s patients and client base, it is critical to take care of the client’s perceptions, feelings, and general view towards different aspects of their health and the medications provided (Smith & Institute of Medicine, 2013). Patients with different racial, cultural, and socioeconomic backgrounds may view different aspects of the medication journey differently. As such, it is important to ensure doctors, pediatricians, nurses, and other medical personnel who handle clients remain sensitive to their unique socioeconomic backgrounds (Balogh et al., 2015). For instance, dark-skinned breastfeeding mothers need more exposure to sunlight to get a sufficient supply of Vitamin D compared to light-skinned mothers.
Similarly, dark-skinned babies need more exposure to sunlight compared to their light-skinned counterparts. Although this is a medical scenario backed by scientific evidence, communicating such dynamics to patients requires wisdom, caution, and being sensitive to the expectations, feelings, and general outlook of each patient when handling them (Balogh et al., 2015). This approach would enable the health facility to remain attractive to a diverse client base.
Continuous Research and Training
It is important to carry out continuous research on the best medical practices and therapies that generates the best results. This is because research is a very effective way of exploring new methodologies and medical outcomes for different diseases and medical conditions (Porter & Teisberg, 2006). For instance, it would be interesting to find simpler and more effective ways of supporting breastfeeding mothers to acquire sufficient levels of Vitamin D in their bodies.
Research may also include surveying the clients that the organization has served in the past to find out the extent of their satisfaction with the services they received at the facility. Such surveys could provide important insight on how to improve services at the facility. Additionally, this may involve more research on the kinds of foods that may improve Vitamin D levels in the bodies of breastfeeding mothers. Moreover, the organization must organize for periodic and consistent pieces of training to all staff to equip them with the latest knowledge, skills, and ideas on how to handle patients.
Forging Positive Partnerships
The provision of quality health care also relies on the nature and quality of partnerships between the health care provider and other players in the health sector such as government agencies, medical insurance providers, consumer rights organizations and other stakeholders (Porter & Teisberg, 2006). For instance, the health care facility needs to forge good working relationships with the medical insurance providers to ensure that there is a smooth flow of payments and medical claims. Having a positive partnership with government agencies could also help the health care provider to get favorable judgments and preferences when the government is making critical decisions that affect clients.
Conclusion
Overall, some of the measures that would enhance the quality of services delivered at the health facility include ensuring that there are adequate medical personnel and supplies, embracing modern technologies, communicating effectively and being sensitive to the diversity among clients, carrying out continuous training and research, and forging positive partnerships between the organization and other stakeholders. Consequently, this will help in improving the performance of the facility.
References
Balogh, E., Miller, B. T., Ball, J., & Institute of Medicine (U.S.). (2015). Improving diagnosis in health care . Washington, DC : The National Academies Press
National Research Council (U.S.). (2011). Health care comes home: The human factors . Washington, D.C: National Academies Press
Porter, M. E., & Teisberg, E. O. (2006). Redefining health care: Creating value-based competition on results . Boston, Mass.: Harvard Business School Press.
Smith, M. D., & Institute of Medicine (U.S.). (2013). Best care at lower cost: The path to continuously learning health care in America . Washington, D.C: National Academies Press.
