A general overview of West Kendall Baptist Hospital (WKBH) in Miami, Florida
The organization was opened to the public in 2011as a new healthcare facility in 35 years. The facility is part of Baptist South Florida, which is a large faith-based non-profit healthcare organization in the entire region ( West Kendal Baptist Hospital, 2019) . The organization offers inpatient care for adult medical and surgical services which also includes a separate critical care unit. The hospital has an emergency department that serves both the adults and children. There are surgical services offered at the facility. Also, the healthcare facility has endoscopy suites, diagnostic, as well as imaging facilities.
Overview of Specific Positions Common West Kendall Baptist Hospital (WKBH)
There are various positions that are common at the facility. These include a certified nursing assistant who is a clinical partner that offers basic technical nursing skills. The certified nursing assistant works under the supervision of a registered nurse and is a valued member of the nursing team ( Roulin, Mayor, & Bangerter, 2013) . A patient financial counselor is responsible to offer health systems solutions by assessing and evaluating uninsured or underinsured patients to determine if there are eligible for financial assistance. The hospital also has a cook who is responsible to oversee and support the preparation and production of food for patients and guest meals and ensures that the objectives of the objectives are achieved. Also, the organization employs environmental technicians who oversee the safety and cleanliness of the public areas, patient rooms, surgical suites, and administrative offices.
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Other personnel employed by the organization include a mechanic who is responsible to offer a number of duties around the complex. The mechanic offers routine emergency, as well as scheduled maintenance to the hospital and associated building. Other technicians include a Monitor technician who works at the emergency department. The technician is tasked with continuous observation of the cardiac rhythms of patients who need telemetry monitoring to an appropriate individual ( Roulin, Mayor, & Bangerter, 2013) . In addition, there is a medical technologist, a supervisor of radiology services and imaging. The hospital also employs registered nurses at various levels who are licensed professionals who are able to demonstrate various proficiencies. Other staff includes an MRI technologist, pool social worker case manager, pool physician therapist, and an environmental service clerk. Also employed at the hospital are a media account coordinator, financial counselor, and environmental service worker.
An Overview of How to Recruit and Retain Staff
There are several ways that can be used by HR professionals to recruit and retain staff in a hospital setting. The first step is to focus on frequent communication with applicants. It is evident that when the process is rushed, the outcome will be a pool of employees who do not perform as required. Also, when the recruitment process takes longer, the decisions made by HR professionals can be equally detrimental to the hospital. Therefore, it is important to focus on regular communication with job applicants to enable the hospital not to lose talented and high-quality applicants ( Roulin, Mayor, & Bangerter, 2013) . It is also important to ensure that peers are included when conducting interviews. Research indicates that coworkers play a fundamental role in the recruitment process. Also, peer interviewing provides a good way for all employees because new candidates will be able to make a good choice for the department.
HR professionals should also give support to new employees since they can experience problems during the first says of a new job. Notably, new employees need assistance with everything they do ranging from understanding the hospital's policies and procedures. As such, when new employees do not receive the necessary support, they may become frustrated with the work they are assigned to complete ( Roulin, Mayor, & Bangerter, 2013) . In such cases, HR professionals should devise ways, such as assigning a mentor to a new employee during the first few months. Mentors are also important since they can enable the employees to understand some of the challenges they may experience and the best way to communicate such problems to avoid burnout.
HR professionals should also offer training and advancement opportunities, which is an essential aspect to enhance employee engagement ( Roulin, Mayor, & Bangerter, 2013) . Therefore, it is essential to understand whether an employee works in a hospital setting, they should be asked about their inputs when designing programs. As such, the training programs will offer real value for the staff. Further, HR professionals should emphasize ongoing training and management that makes them feel more confident and appreciated.
How HR Department Assist in Developing Employee Evaluations
It is the role of HR Departments to develop employee evaluations, especially in a healthcare setting. The process is considered as a fundamental tool for hospitals and benefits both the employer and the staff. HR professionals ensure that the process of evaluating employees is carried out effectively to assist in employee development and to boost the human resource processes, which includes both recruitment and training ( Noe et al., 2017) . The beginning point of employee evaluation is a job description that is used to outline the tasks and responsibilities for the employee in any given position. Also, the job description lays a foundation against which the employees are evaluated .
HR professionals also use core competencies to evaluate employees. As such, it is vital to ensure that the staff acquires and possess more competencies to enable them to be successful in their tasks assigned ( Noe et al., 2017) . As such, a combination of the tasks that are usually outlined in the job description and the core competencies will make employees be successful and offer a framework that can be used for evaluation. HR professionals can also use forms and administration which entails procedures that are communicated to employees and their supervisors.
Training is an important part that ensures an effective employee evaluation system. Supervisors and managers should undergo training, especially those who are responsible to evaluate employee performance ( Noe et al., 2017) . This will enable them to understand what to do during the evaluation process. On the other hand, HR professionals need to continually monitor the evaluation system to ensure that it meets staff needs as well as the organization as a whole.
References
West Kendal Baptist Hospital. (2019). About West Kendal Baptist Hospital . Retrieved from https://baptisthealth.net/en/facilities/west-kendall-baptist-hospital/pages/about-west-kendall-baptist-hospital.aspx.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource management: Gaining a competitive advantage . New York, NY: McGraw-Hill Education. Retrieved from https://www.researchgate.net/profile/Ariadne_Tsambani/post/What_would_be_the_best_approach_to_support_leaders_in_processes_of_change_and_organizational_development_through_eLearning/attachment/59d6341579197b8077991c40/AS%3A377864680689667%401467101368871/download/51.pdf.
Roulin, N., Mayor, E., & Bangerter, A. (2013). How to satisfy and retain personnel despite job-market shortage. Swiss Journal of Psychology . Retrieved from https://econtent.hogrefe.com/doi/full/10.1024/1421-0185/a000123.
