Improving patient experience is essential as it helps increase the chances of recuperation. There are different ways in which the experience can be improved. Continuous training of healthcare providers improves their competence, and that enhances the patient experience through improved safety and effective communication (Walker, Menser, Yen, & McAlearney, 2018). When the nurses are skilled, they are aware of best treatment methods they should use to boost the health of the patient.
The patients should be given power over their health. The patient should be involved in every step from the diagnosis, where they learn the importance of different tests they have to undertake to the treatment methods. The providers should outline the available treatment methods and ensure the patient understand their advantages and demerits (Sonis, Aaronson, Lee, Philpotts, & White, 2018). The patient should then be allowed to choose the treatment method they are comfortable with. Involving the patient makes them mentally prepared, and that increases the healing chances.
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Healthcare providers should work as teams to improve the experience of patients. When exchanging shifts, for instance, the nurses should have enough time to brief each other about the patients and their medication. That will reduce the chances of making errors such as giving wrong diagnosis (Thomson, Brouwers, Damman, de Bruijne, Timmermans, & Melles, 2018). Even when the patient has a portal where data is electrically-recorded, the nurses should still clarify everything for the patients’ safety.
Brainstorming can be done where discussions on improvements will be discussed among the staff members. The changes should be for the patients and the nurses to ensure that each party is happy and satisfied (Bombard, Baker, Orlando, Fancott, Bhatia, Casalino, & Pomey, 2018). When the care providers are satisfied, they serve the patients best, and that enhances the patient experience.
References
Bombard, Y., Baker, G. R., Orlando, E., Fancott, C., Bhatia, P., Casalino, S., ... & Pomey, M. P. (2018). Engaging patients to improve quality of care: a systematic review. Implementation Science, 13(1), 98.
Sonis, J. D., Aaronson, E. L., Lee, R. Y., Philpotts, L. L., & White, B. A. (2018). Emergency department patient experience: a systematic review of the literature. Journal of patient experience, 5(2), 101-106.
Thomson, K., Brouwers, C., Damman, O. C., de Bruijne, M. C., Timmermans, D. R., & Melles, M. (2018). How health care professionals evaluate a digital intervention to improve medication adherence: qualitative exploratory study. JMIR human factors, 5(1), e7.
Walker, D. M., Menser, T., Yen, P. Y., & McAlearney, A. S. (2018). Optimizing the user experience: identifying opportunities to improve use of an inpatient portal. Applied clinical informatics, 9(01), 105-113.
