One of our close family friends suffering from mental illness used care management services, in-home care settings. The process includes screening, assessing, stratifying risk, planning, facilitating, implementing, evaluating, and following up ( Young, & Diane, 2017). During the screening, caseworkers took information about the client and their needs. Such interaction is useful as it ensures that they can assess the problem and stratify risks by assessing insurance enrolment. Through planning, they established goals and ways of meeting those goals customized to the client's problems. By evaluating, they monitored the progress of service plans implemented. With uncommon mediation by caseworkers, the procedure would cooperate with the client and their emotionally dependent channels to make assessment and comprehension on the alternative considerations at their reach. They would also constantly identify what is ideal for addressing problems and establish activity to aid in accomplishing their goals and live up to their expectations.
I would change the assessment stage to ensure more comprehensiveness, especially for those who are mentally ill. One of the challenges ICM experienced was a lack of skills to help the person with mental illness to adapt to changes. Case management rarely guarantee clients evidence-based therapy methods, like those that arise from a cognitive-behavioral perspective ( Reinhard, 2013). Incorporating more enhanced psychological therapy models would help design solutions that work for the patient. Indeed, due to the complexity of mental health patient's needs, they have to reassure their clients and establish apparent abilities to deal with the situation and build a relationship with clients, which helps them open up more quickly. During the assessment stage, they can create a relationship that builds trust, especially for minority groups, which cements their role. Nath et al. (2012) argue that they should also focus on training, which helps assess the situation so that they do not negatively interpret their clients' mental struggles.
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References
Nath, B, S., Alexander, L. B., & Solomon, P. L. (2012). Case managers' perspectives on the therapeutic alliance: A qualitative study. Social Psychiatry and Psychiatric Epidemiology, 47(11), 1815-26. doi: http://dx.doi.org.americansentinel.idm.oclc.org/10.1007/s00127-012-0483-z
Reinhard, J. (2013). Limitations of Mental Health Case Management: A Rational-Emotive and Cognitive Therapy Perspective. Journal of Rational-Emotive & Cognitive-Behavior Therapy . 18, 103–117. https://doi.org/10.1023/A:1007876703841
Young, J J. & Diane, H. (2017). Barriers in Case Managers’ Roles: A Qualitative Systematic Review. Western Journal of Nursing Research . 40. 019394591772868. 10.1177/0193945917728689.
