Part One: Using Literature to Frame the Research Question
The role of kindness in enhancing the quality of social interactions in the society today cannot be undermined in contemporary society, primarily with the increase of social class differences with individuals from lower working classes mandating a “simple human touch” to enhance their resilience in experiencing social injustices today. Kindness, expressed through emotional displays, such as compassion, generosity, sensitivity to patient distress, empathy, and sympathy, has been proven to aid in the reduction of violence incidences in homes working environments, and the general society, where members of certain social classes are more vulnerable to harassment in comparison with others. Furthermore, kindness has been indicated to help in the easy management of employee burnout from the unsustainable and ever-increasing workload experienced in the unskilled sector, where lower-working class individuals spend entire days operating machinery for low wages. Thus, this research aims to answer the question: What is the role of kindness in the healthcare industry? The study is useful because it will aid in identifying the impacts of kindness in the society, primarily in reduction of violence incidences that individuals from lower classes are frequently exposed to daily as they interact with persons from higher social classes, through in-depth data collection conducted by interviewing different persons from variant social classes.
Even though kindness does not have a definitive expression, individuals from lower working classes easily acknowledge kind acts from their bosses or the wealthy in the society, primarily in local communities, personnel from the service industry, and managers at work. According to Mathers (2016), kindness is the sensitivity to a person’s distress and the intention to alleviate the distress in the best means possible. Thus, a kind executive, middle income, or affluent person or professional must be cognizant of the suffering experienced by individuals from lower classes; besides creating a constructive plan to alleviate the latter’s discomfort. The research will show that kindness should not be used for ulterior motives, manifested when persons from middle-income or affluent classes need to know undisclosed information from persons from lower classes, or when needing to obtain research participation consent from the class mentioned above ( Miller 2005) . Additionally, the study will identify possible means in which affluent and middle-income persons can express kindness, when conducting civic education in society to educate on issues, such as violence that is regularly experienced by persons from lower classes. Furthermore, the study will prove that kindness is not a feminine preserve as often misperceived by males in the society and that sentimentality is a positive means of strengthening the quality of social relationships the long-term. Further, the study will investigate the role of kindness in enhancing empathy in local community members and how kindness can be applied by managers at work to lessen anxiety in employees with depressive disorders who tend to be violent towards their colleagues ( Schuller 2012) . Possible unexplored areas in previous researches, such as the role of kindness in helping individuals from the lower working classes manage workloads; will also be extensively researched during this study. Finally, the research will show that kindness is a virtuous cycle that must be emphasized as one of the primary components of delivering social cohesion. .
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Part Two: Characteristics of Persons for Interviews
The study will comprise 30 individuals from lower working classes and 20 middle income participants stationed in Delaware, where violence is regularly meted on persons from low-income households. The lower-working class participants will constitute of 15 female and 15 males of ages 25 to 60, to avoid data collection and interpretation bias. All interviewees from lower classes must have worked or lived in environments where they were exposed to violent, unkind acts from persons of higher classes. All participants must not be educated beyond high school for more accurate analysis and interpretation of collected data. The middle income and affluent persons will comprise ten male and ten female respondents, who must have been managers in factories or service industries that serve the underprivileged in society. The latter study respondents will be of ages 20 to 80 and must have high education levels, a stable marital status, employment status, and high income levels. All study participants will adhere to ethical research guidelines and must sign non-disclosure forms.
Part Three: Approach to Data Collection
The study will entail the use of open-ended questionnaires concerning the impact of kindness in the society and within social classes, which will be physically issued to participants on the first second day of the research. Research participants will be recruited through a physical approach, after receiving written and signed permission, which will be sought in writing a month before conducting the research. Interviewees will be informed of the research’s intention, and participants who will accept to participate in the study will receive and submit answered questionnaires two to three days post the launch of the research. However, if a participant expresses discomfort in participating in the study after showing initial interest, a replacement will be sought within 8 hours. Interview questions will be 10 simple questions with brief spaces for a response, to save on time for completing data collection ( Rutakumwa et al. 2019) . Finally, all the answered questionnaires will be collected by research team members personally, in observance with the non-disclosure statement signed during recruitment.
Conclusion
Kindness is an important component of social cohesion that advances positive inter-class relationships significantly. This research will investigate how kindness aids in improving the relationships between individuals of social classes, with emphasis on the impacts of kindness in mitigation of violence frequently experienced by persons of lower social classes. Study participants will be selected from local communities, and open-ended questionnaires will be issued to aid in accurate data collection. In the end, perhaps the study will reveal why managers who regularly practice kindness have a high level of job satisfaction compared to their counterparts.
Research Questionnaire
Can you recall a time when someone mistreated you?
What was the reason for being mistreated? Had you done something wrong or it was harassment with no particular reason?
Do you think your race or your social status played a role in making you get mistreated? How do you feel this contributed to the incident?
How did your attitude change towards the person who mistreated you?
What was your reaction like? Did you feel like revenging or you felt that you needed to make peace instead of confrontations?
Can you recall an incident where someone treated you with kindness?
What had you done to deserve such a treatment?
What was reaction during the time?
How did your attitude change towards the person who treated you with kindness? Did you like them more, did you suspect them or what was your reaction like generally?
Do you think your social status or your race played any role in determining how the person treated you? If so how do you think this contributed?
Do you think acts of kindness and or mistreatment determine the cohesion between people in the society?
References
Mathers, Nigel. 2016. “Compassion and the science of kindness: Harvard Davis Lecture 2015”. British Journal of General Practice , 66 (648): 525-527. https://doi.org/10.3399/bjgp16X686041
Miller, Arthur. G. 2005. “ The social psychology of good and evil” . Guilford Press. https://ebookcentral-proquest-com.sonoma.idm.oclc.org/lib/sonoma/detail.action?pq-origsite=primo&docID=4338863
Rutakumwa, Rwamahe, Joseph O. Mugisha, ., Sarah Bernays, Elizabeth Kabunga, Grace Tumwekwase, Martin Mbonye & Janet Seeley.2019. “Conducting in-depth interviews with and without voice recorders: a comparative analysis”. Sage Journals , 20 (5): 565-581. https://doi.org/10.1177/1468794119884806
Schuller, Mark. 2012. “ Killing with kindness: Haiti, international aid, and NGOs” . Rutgers University Press. https://ebookcentral-proquest-com.sonoma.idm.oclc.org/lib/sonoma/reader.action?docID=104297
