Job Analysis Packet - Job Requirement Matrix and Job Description Foundation

This job analysis packet involves an actual position for a crew leader in a restaurant. A crew leader falls under the first-level managers. A crew leader plays a crucial role in keeping a business enterprise up and running (JOBHERO, 2019). However, not all organizations may require hiring a crew leader. There are various factors considered in determining when an organization may need to hire someone for the position of crew leader. One of the elements is the size of the organization (Sinha, 2019). Big organizations may need to hire at least a crew leader in each of the organizational departments to bridge the gap between the top managers and the junior employees. 

Another factor that may trigger an organization to hire a crew leader is the organizational level of profitability (Sinha, 2019). For instance, organizations that may realize a drop in their performance may need to hire crew leaders in various departments to facilitate supervision of the job tasks at all levels; and increase the organizational profitability. Besides, organizations with a large number of employees may need to hire various crew leaders to link a large number of employees with the top managers (Sinha, 2019). Finally, the organizational cultural requirements may be used to determine when the organization may require hiring a crew leader (Sinha, 2019). For instance, organizations with cultural diversification may need to hire a crew leader to help in the promotion of cultural competence within the organization. 

Identification of a crew leader is relatively a long process and may take multiple steps. However, the primary method used in the selection of a crew leader is observation (Sinha, 2019). Preferably, a crew leader should be a person who has good knowledge of the organization. He or she should have worked for the organization for at least three years to show that they have a good understanding of the organizational culture. Therefore, crew leaders should be selected based on their ability to influence their respective organizations positively. Incumbent junior workers who display outstanding leadership qualities should be considered for the job position. 

Some of the qualities that may be used to determine the best person to promote for the position of crew leader are the ability to influence others authentically; the ability to listen to others authentically; the ability to lead others authentically; good communication skills; being morally upright; good interactive skills; responsibility; and academic excellence. In the case where several candidates may be interested in the position, employment interviews may be conducted to select the most suitable candidate (Sinha, 2019). Besides, democratic organizations may consider holding a voting session; where employees vote for their preferred candidate. Voting may prove critical because the prime function of a crew leader is to bridge the gap between the junior employees and the top managers. 

Identification of the position of a crew leader may require multiple sources. The first source is a job analyst (JOBHERO, 2019). The job analyst may be used to determine the importance of filling the position of a crew leader in an organization. In this regard, the job analyst may conduct job analysis procedures to determine if the organization has reached a level for hiring a crew leader. Another source may be the job incumbents (JOBHERO, 2019). For instance, the employees of the organization (restaurant) may express their desire to have a crew leader with whom they may pass their needs to the top managers. Considering that the crucial current strategy for organizational performance is through addressing the stakeholder needs, the organization may have no other option but to hire a crew leader. Besides, subject matter experts may be a good source for the identification of the position of the crew leader and completion of the job analysis (JOBHERO, 2019). The subject matter experts have special skills, and hence may be consulted to advise when a crew leader may be needed in the organization. 

Below is the actual job requirement matrix to show the essential job duties for the position of crew leader: 

In terms of the job description, the crew leader's primary function is to manage a team, such as servers, cooks, and hosts (JOBHERO, 2019). In this regard, a crew leader needs to be a patient, flexible, and transformational leader. Effective team management requires that the crew leader should act as a role model by being fair and accountable for his or her actions. It is the work of the crew leader to solve conflicts within the organization and ensure that team members are satisfied with high performance. The crew leader acts as a bridge to link the junior employee with the senior stakeholders. He or she keeps the team's spirit and gives them feedback regarding their daily progress. 

Besides, the crew leader has the responsibility to ensure that customers have a stellar dining experience, as well as keeping the restaurant’s operations always smooth run for optimum efficacy (Sineriz, & Seidel, 2019). He or she maintains a good rapport with customers and gets feedback from them regarding their level of satisfaction. Besides, he or she takes customer suggestions and forwards them to the right stakeholders for assessment and implementation. The primary duty of the crew leader is to ensure that all stakeholder needs are adequately addressed to foster innovative performance and customer satisfaction (Sineriz, & Seidel, 2019). The crew leader needs to set a positive tone by meeting challenges with enthusiasm (Sineriz, & Seidel, 2019). He or she helps the junior employees to positively learn from their mistakes by appreciating their efforts (however little they may appear) and encouraging them to work harder towards improvement. 

Getting the right crew leader for the restaurant business is a hard task and needs to be approached with caution. The best approach for finding the right person for the position of crew leader is through observation, promotion, and training (Seven, 2918). The position of a crew leader falls under a managerial position and requires several years of restaurant experience (Seven, 2918). The person filling the position, therefore, needs to be at least three years incumbent employee of the restaurant, and at least a high school diploma (Seven, 2918). The organizational committee should, therefore, identify an incumbent employee with the characteristics of a high-impactful leader, and promote him or her for the position of crew leader. The newly-promoted crew leader should then be taken through a series of training programs to enable him, or her to assume the role without or with minimal struggles. 

The observation, promotion, and training approach to finding a crew leader is considered the most effective strategy for selecting the right crew leader for several reasons. First, the organization has first-hand information regarding the behaviors and credibility of the identified person. Secondly, the chosen person already has full knowledge regarding the organizational culture, goals, and mission; and, therefore, requires minimal time for orientation. Thirdly, the selected person is already a member of the organization and requires little salary increment as he or she assumes the new role. Finally, the chosen person is already conversant with the needs of both the junior workers and the organizational customers; hence stands a better chance to address the stakeholder needs effectively. 

References  

JOBHERO, JH. (2019). Crew Leader Job Description. (Online). Retrieved from https://www.jobhero.com/crew-leader-job-description/ 

Jones, A., Kerr, R., & Gates, L. (2016). How to Minimize Errors in Investment Management Marketing Material: COMPLIANCE CORNER. 12-19. https://www.assette.com/pressreleases/CompCorner-How-to-minimize-errors-in-investment-management-marketing-material-IAA-newsletter.pdf 

Seven, N. (2018). 6 keys to developing a great landscape: crew leader or foreman. (Online). Retrieved from https://www.include.com/blog/6-keys-to-developing-a-great-landscape-crew-leader-or-foreman 

Sineriz, M.H., & Seidel, M. (2019). How to Be a Good Crew Leader. (Online). Retrieved from https://bizfluent.com/how-8159604-good-crew-leader.html 

Sinha, DK. (2019). Job Requirements Identification (Process Involved). (Online). Retrieved from http://www.yourarticlelibrary.com/employee-management/job-requirements-identification-process-involved/41144