How KPIs can fail the Project
There are various ways through KPIs can lead to project failure. First is when the KPIs are poorly defined. Poorly defined KPIs do not address the unique opportunities and challenges of an organization (Kerzner, 2017). KPIs should consider both inside and outside feedback to enable proper definition of a project. If this is not achieved, the project is doomed to fail. Secondly, KPIs lead to failure due to lack of accountability. Each KPI needs to have an owner, that is, a person who is responsible for monitoring and achieving the objective related to the KPI (Kerzner, 2017). On that note, a KPI that lacks ownership will lead to failure
Bad Habits in Selecting KPIs
Project manages and the project team can engage in bad habits that can lead to poorly defined KPIs. They include: (1) failure to accurately plan the project’s schedule which can cause confusion and delay to the undertaking; (2) inadequate time to complete the project can result from impractical deadlines set by the client; (3) overaccumulation of work activities may be detrimental to the project since it can lead to incomplete activities and sub-activities; (4) the ineffective scheduling of tasks can lead to lags and errors in the project’s baseline; (4) failure to prioritize activities can cause crucial activities to be neglected or delayed; (5) poor communication within the organization can delay the starting time of key activities; (6) improper organization of employees can impede the project’s delivery. A suitable example is multitasking of activities; and (6) failure to implement change control to the project schedule can cause time-related inconsistencies ( Damoah & Akwei, 2017) . These habits are a sure way of instigating project failure.
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Successful use of KPIs
The project successfully used KPIs since they were easy to measure. The KPIs were based on practical data and information hence making them easy to measure ( Kristiansen & Ritala, 2018) . Due to this, the objective of the project was well-articulated and clear for the project team.
References
Damoah, I. S., & Akwei, C. (2017). Government project failure in Ghana: a multidimensional approach. International Journal of Managing Projects in Business .
Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance . John Wiley & Sons.
Kristiansen, J. N., & Ritala, P. (2018). Measuring radical innovation project success: typical metrics don’t work. Journal of Business Strategy .
