Management Communication: How to Communicate Effectively with Your Team

The conflict presented in this scenario is a goal conflict. On one hand, there is Cindy, who is goal-oriented and concerned about the wellbeing of patients. For this reason, she reminds Dr. Jones of the several vital appointments that he has on his schedule. On the other hand, is Jones, reluctant to serve the patients to go out to where Cindy believes to be a golf club or sailing with his colleagues. However, both of them did not use the necessary approach to solve the conflict. The best solution is to first focus on interest rather than the position each employee holds (Borkowski, 2016). As the manager, I would have advised her to talk to Dr. Jones first before making a formal complaint. In doing so, Jones would have a clue of the accusations since he assumed that everything was okay. After both parties familiarize themselves with the situation at hand, I would have called both of them to my office, and we would all sit and discuss the particular details of the conflict. 

My purpose would be to provide Dr. Jones and Cindy, a safe environment for information sharing and corporation. After we define the problems at hand, which are poor communication and laxity in the workplace on Jones' part, I would provide the solutions to them as follows. Firstly, I would have advised Cindy to be open with her boss and tell him exactly how she feels about him leaving work early or making her reschedule his appointments. Secondly, I would have advised Dr. Jones to take his work seriously and take care of his patients at the appointed time. I would have also reminded him of the consequences of laxity on Jones, which are suspension and, if need be, termination. I would have tried to solve the matter as quickly and quietly as possible by making sure both parties understood the benefits of open communication, especially from a senior to a junior employee. 

References 

Borkowski, N. (2016). Organizational Behavior, Theory and Design in Health Care, 2nd ed. Burlington, MA: Jones and Bartlett Publishers.