According to the Agency for Healthcare Research. (2019), the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is used as equipment for surveying and collecting data to establish patient's perceptions regarding their stay at a hospital facility. As an individual working in a home nurse setting, we do not have specific scores because of lack of a home unit for score recording. However, to complete this unit, I had to consider various scores of different units specializing in other places. After comparison, I settled on only one. Looking at the units, I found intriguing questions familiar everywhere. These questions are 1. How frequently do you discuss medications with the nursing staff, and when were they distributed? 2. How do you rank the general care offered to you? 3. Was the call bell answered on time? 4. How is the facility’s cleanliness level? The scores I found from one of the facility units indicated the scores as follows 1. 81.3%, 2. 76.4%, 3. 59.7%, and 4. 65.5%. There were only two scores that went up, and they are cleanliness and medical talks. The other two responded to the bell in timely periods, and the general care went down.
I would suggest reducing the time taken than usual to complete all tasks because of an increase in patients' number. The measures to enhance patient satisfaction include zone the areas for nursing assistants when changing shifts and monitoring requests in specialized regions (Mazurenko et al., 2017). The measures will enhance response to the bells and ensure that everyone understands what should be done and what time.
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The additional measure I would want to see implemented entail having in-person overviews and discussions to comprehend the need to increase patient care.
In summary, there is a need to vary and adapt care from one patient to another to ensure that they receive what they perceive as the most critical and provide the best care to everyone.
References
Agency for Healthcare Research. (2019). CAHPS patient experience surveys and guidance .
Mazurenko, O., Collum, T., Ferdinand, A., & Menachemi, N. (2017). Predictors of hospital patient satisfaction as measured by HCAHPS: A systematic review . Journal of Healthcare Management, 62(4), 272–283.
