Healthcare organizations are complex entities that rely on effective coordination between different departments for purposes of improving patient service delivery. Implementation of successful processes in health facilities has various objectives key among them being the need to guaranteeing patient-centered care (Handel et al., 2011). Administration of health facilities banks on performance indicators to ensure that they are in a position of improving health facilities to safe working environments that meet the IOM aims in health services delivery (Sacks et al., 2015). Despite the robust engagement structures health administrators’ institute, health facilities have continued to face significant challenges when it comes to integrating different functions for purposes of ensuring that there exists a smooth operation (Handel et al., 2011). Establishing a robust communication system remains key in ensuring health facilities remains in the capacity to comprehend and manage the shifting dynamics of service delivery.
According to Handel et al. (2011), improving performance in a healthcare organization requires consistent engagement through effective communication when it involves the exchange or transfer of patient information from one department to another. Western States Hospital is one such institution that despite instituting a performance improvement team continues to face communication challenges. The Western States Hospital implementation of an integrated data system between different departments is a work in progress. As such, it is perceivable that it faces challenges based on efficient information transfer between ED admitting unit and the Pre-admit Units such as Cath Lab. According to Sacks et al. (2015), challenges offer opportunities within the health facility where administrators must ensure staffs from all departments engaged in the patient information database understand their roles. The challenges further offer an opportunity for ensuring that care providers have an opportunity to work with patient advocates to realize success in patient-centered care.
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The existing room for improvement requires coordination and close staff cooperation. The PI team, in this context, therefore, is not appropriate in the context of this case. As an example, the ED admitting would have acknowledged the delay and acted upon receiving such information. Directing the cath lab scribe to override the system delegates the responsibility of the ED admittance unit to the Cath lab unit. From the discussion, ICT personnel should form part of the performance improvement team and should hold the information coordinator position. As the coordinator, the ICT personnel would effectively understand different roles of the departments and be in a position of delegation and advising team members appropriately on their roles.
References
Handel, D. A., Wears, R. L., Nathanson, L. A., & Pines, J. M. (2011). Using information technology to improve the quality and safety of emergency care. Academic emergency medicine , 18 (6), e45-e51.
Sacks, G. D., Shannon, E. M., Dawes, A. J., Rollo, J. C., Nguyen, D. K., Russell, M. M., ... & Maggard-Gibbons, M. A. (2015). Teamwork, communication and safety climate: a systematic review of interventions to improve surgical culture. BMJ Qual Saf , 24 (7), 458-467.
