Conflicts at workplace occur as a result of differences in personality, pay and management.it is the role of a human resource to ensure that there is minimal occurrence of conflict through setting strategies to management conflcist.in this case; we are going to assess the conflict in the police department that resulted from overtime pay cut because there are newly employed police officers. The three causes of conflict between the police officers and current management resulted from; overtime pay cut as a result of employing additional police officers, poor communication on the reasons for overtime payment which resulted to misinterpretation by the officers and the overtime payment that was not clearly specified as temporary thus attracting attention from employees (Goetsch & Davis 2014).
Failure to resolve the conflict has two consequences, the long term and the short term. The short term consequence will be lack of officers cooperation until the conflict is resolved, also there will be management differences. For the long term consequence, it will involve poor performance which will result to increased crimes also the officers may go on strike if the management fails to amend the changes.
Delegate your assignment to our experts and they will do the rest.
The human resource management can therefore resolve the conflict of overtime payment through three possible solutions which are; clear communication on the purpose of paying overtime, there should be a contract signed for overtime payment so that it will be easy when terminating. There should be more officers, so that the overtime work would be reduced, the current officers should be given time to manage their personal loans and bills obtained through overtime pay, this will make it easy for the management department to terminate the overtime payment.
Plan to create more positive culture
There are components of work culture that prevents conflict; firstly, the management should influence leadership skills among officers, this will reduce the number of conflicts as the leader will be responsible in influencing teamwork and participation. Secondly, the management should introduce a culture of smooth communication flow, this will reduce the level of conflict because there will be a clear communication between the management and the officers.
The new specifications on managing conflict among the newly recruited officers involve; proper management skills to ensure that the candidate is able to understand the managerial duties. The candidate should also have strong interpersonal skills to be able to communicate efficiently with other employees.
In order to ensure that the candidate is able to manage conflicts among work place, some interview questions should include; first, if a conflict occurs between you and the manager, what approaches will you take to solve it? Second, if there is a problem in the workplace that requires attention, how will you communicate to the manager? Third, if the terms and conditions of employment changes and you do not agree, how will you approach the situation?
Overcoming conflicts in organizations require a strategy to improve employee relations. For the case of police department there is need to improve employee relation through ; improving communication among employees, this will be achieved through implementing communication strategies from top to bottom and from bottom to top forms of communication, communication is essential in managing conflicts. Secondly; training and developing careers of employees is important because it enhances their skills and improves their ability to approach situations in a more professional manner. Training police officers will involve taking them through managerial functions and exposing them to situations that demand critical thinking and influence cooperation; this will reduce the levels of conflict as well as enhancing professionalism in the department. Thirdly, the department should also ensure that officers are involved in decision making; this will reduce the level of conflict that occurs as a result of inappropriate decisions without consulting the whole department (Tjosvold, Wong & Feng Chen 2014).
In regards to evaluating employee improvement, it is the role of management to develop a strategy to measure the level of improved relations among employees. With the strategies to enhance employee relation in the police unit, the Human resource will use the following aspects to determine the level of improvement; assessing the complaints; complaints indicate a fault in any department, with a resolved conflict, complaints will tend to reduce. Assessing the level of conflicts; when there are improved employee relations, the employees will tend to avoid any conflict by using the appropriate means of communicating any problem to the management. Cooperation is another indicator of improved relations; the human resource will measure the level of cooperation among employees.
References
Tjosvold, D., Wong, A. S., & Feng Chen, N. Y. (2014). Constructively managing conflicts in organizations. Annu. Rev. Organ. Psychol. Organ. Behav. , 1 (1), 545-568.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence . Upper Saddle River, NJ: pearson.
