Communication is the process of exchanging ideas and information either verbally or non-verbal. An organization may constitute of employees from different parts of the society who may consist of different culture and background. To unite activities of these all employees, workplace communication is very vital, good working relations are important because they make work so enjoyable and gives people freedom (Bonnacio, 2016). This paper aims at creating a guide for a successful relationship in the workplace.
One of the guides to good working relationships is workplace communication; it is very important in maintaining good relationships between employer and employee, co-workers and employees with customers. Effective workplace communication ensures that all the objectives of any organization are met; it is a tool used to maintain a good working relationship and productivity (Ahmadi, 2014). Employers who take time in delivering clear communication lines, in turn, end up building trust among employees, these increases productivity and morale uplifted. On the other hand, employees, who have good communication skills, end up having good relationships with other co-workers and also managers. These employees with good communication skills become very vital assets to any organization. Poor communication in the workplace inevitably leads to staff members who are not motivated and may question their confidence in the organization and also themselves. There are key areas in an organization that good communication plays a vital part in creating relationships between managers and employees, these areas are team building, giving everyone a voice, strong management, growth, and innovation. First, effective team building is really about how team members communicate, by using different strategies to boost communication, there will be effective team building leading to the uplift of an employees morale ( Floyd, 2017).
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Second, when managers are strong communicators, they form a good basis of managing their teams; they delegate work effectively, manage conflicts and also help relationship building. Giving everyone a voice is also another communication strategy that can be used in building good working relationships; this is because employees’ satisfaction relies mostly on their ability to speak for themselves.
Another guide to good working relations in an organization is in cultivating emotional intelligence. When one has a strong emotional intelligence, one can build and strengthen relationships. Respecting and recognizing everyone around the workplace helps in building a good working environment. Everyone is unique in qualities, when an employee appreciates the differences there in the team, by respecting co-workers ways of working, a good rapport will be created. Another emotional intelligence quality of showing people you care helps in creating a conducive working environment (Li, 2016). Managers should listen to employees, encourage them, support them where necessary, these elicit good relationships between employees and those in leadership.
Emotional intelligence is vital in the relationships of any organization; it can be used to build different relationships around an organization, the ability to recognize emotions in customers may help the employee to understand the needs of different customers. Feelings generally affect people’s actions; therefore learning emotional need helps in understanding personal needs and also the needs of others. Humor is an emotional act when managers, employees, and customers use humor during their work, these will help to create a good working relationship, and humor may help in solving workplace conflicts in a good way between managers and employees, therefore, removing wrangles ( Floyd, 2017) .
In conclusion, workplace relationships between managers, employees, co-workers, and customers, are very vital to the success of any organization; these good relationships can be maintained through good communication skills at the workplace.
References
Ahmadi, S., Nami, Y., & Barvarz, R.(2014). The Relationship between Spirituality in the workplace and Organizational Citizenship Behavior. Procedia-social and Behavioral Sciences ,144, 262-264.
Bonnacio, S., Oullivan, S. L., & Chiocchio, F. (2016). Nonverbal Behavior and Communication in the workplace: A review and an Agenda for Research. Journal of Management, 42(5), 1044-1074.
Floyd, K. (2017). Interpersonal communication . Brantford, Ont: McGraw-Hill Higher Education
Li, Z., Gupta, B., Loon, M, & Casimir, G. (2016). Combinative Aspects of Leadership Style and Emotional Intelligence. Leadership & Organisation Development Journal, 37(1), 107-125.
