Incident of Ineffective Communication
The incident involved me admitting a patient but she was in severe pain and making a lot of noise. As such, the patient indicated no sign of rest despite applying all possible measures to improve her situation. Due to this, the oral form of communication to obtain vital information from her was hindered. The specific issue I was trying to address was trying to understand the patient’s condition together with its causes. Indeed, communication was hindered that I sought the help of my colleagues to no avail.
Communication Barriers and other Challenges that Contributed to the Incident
Notably, communication involves various components such as the sender and the receiver. In this case, the receiver, who was the patient showed no interest in the exercise. Moreover, the same patient was noisy affecting the comprehension of the whole process since not even a single word could reach the intended destination. Importantly, the challenge was caused by the pain that the patient was going through.
Delegate your assignment to our experts and they will do the rest.
Strategies that could have been Employed to Promote a Better Outcome
Communication is essential in every activity carried out by human beings. Proper communication ensures the right mitigation is taken for patients as per their specific conditions (Manojlovich, 2015). Hence, poor communication leads to preventable adverse occurrences in hospitals, as well as a root cause of sentinel events. The steps to be considered to promote better outcomes include problem identification, enumeration of alternatives, and self-correction (Marquis, 2017). In this case, the problem was the noisy and restless patient. Thus, it was important to calm her in order to lower the noise and pave way for effective communication. Johansson (2014) talks of communicative leadership by offering the characteristics of a communicative leader. In this case, I could have taken up the leadership role and administered therapy to the patient or any other drugs, which could make them calm for effective communication.
References
Johansson, C., Miller, V. D., Hamrin, S. (2014). Conceptualizing communicative leadership: A framework for analyzing and developing leaders’ communication competence, Corporate Communications: An International Journal, 19 (2), 147–165. Retrieved from the Walden Library databases.
Manojlovich, M., Harrod, M., Holtz, B., Hofer, T., Kuhn, L., & Krein, S. L. (2015). The Use of Multiple Qualitative Methods to Characterize Communication Events Between Physicians and Nurses. Health communication, 30(1), 61–69. Retrieved from the Walden Library databases.
Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing: Theory and application (9th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.
