In my opinion, health professionals should incorporate good service of patients since patient satisfaction is a good goal to aim for. Quality health care involves efficiency, acceptability, cost, and equity. Patient satisfaction is relevant today making system design and awareness crucial to health professionals. However, observation of ethics is key to any successful health system. Quality healthcare goes hand in hand with love. There has to be love for the patient as well as the love for the profession and love for God. Quality care involves compassion toward the patient. Application of Juran trilogy involves quality planning for customer satisfaction, quality control to guarantee efficient work processes and quality improvement for optimum results (Dlugacz, 2017).
One of the qualities of quality healthcare is patient satisfaction. Patient satisfaction is dependent on the attitude of the service provider, their technical expertise, accessibility as well as their efficiency. Satisfaction of patients results in patient compliance, patient loyalty, improved clinical outcomes as well as the improved general health of the patients. With the increased competitiveness of healthcare, research on patient experiences and service delivery would help better client satisfaction. Health practitioners should seek the opinion of patients when identifying factors that should measure up to patient satisfaction. Interpersonal skills of physicians are linked to patient satisfaction (Ng & Luk, 2019).
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Charting satisfaction reports instead of using questionnaires have added benefits. Research reveals a high rate of patient satisfaction with the use of charts than questionnaires. In addition, patients that are satisfied with their doctors have a greater chance of sharing their orientation. Questionnaires draw the line between patients that are satisfied with their doctors and those that are not (Van Den Assem & Dulewicz, 2015).
References
Dlugacz, Y.D. (2017). Health Care Quality Theory, Methods and Tools. San Francisco, CA: Jossey-Bass.
Ng, J.H.Y., & Luk, B.H.K. (2019). Patient satisfaction: concept analysis in the healthcare context. Patient Education and Counseling, 102(4), 790-796. DOI: 10.1016/j.pec.2018.11.013.
Van Den Assem, B., & Dulewicz, V. (2015). Patient satisfaction and trustworthiness, practice orientation and performance. Journal of Health Organization and Management, 28(4), 532-547. DOI: 10.1108/JHOM-12-2012-0238.
