Data related to performance in a hospital is supposed to guide decisions making on possible changes for quality improvement. Middling Medical Center's response to CMS readmissions data shows ignorance and negligence. The center is very confident that their services to the patient were excellent, and there was no need to conduct any check-up on the existing activities to determine if there were changes required. CMS readmissions represent an organization that is not willing to change. Though the readmission data may be outdated, it still reflects a problem that existed in the hospital. Therefore, the management should conduct an analysis of the current services to determine any quality improvement measures, instead of ignoring (Meesala & Paul, 2018).
Quality Hospital is proactive and recognizes the importance of analyzing their services and carrying out necessary improvements to reduce the readmission rates significantly. The medical center established the area they should carry out improvements, in this case, the service line. It would help get feedback from the patients who have been discharged. The nurses will also provide patients with any instructions they require concerning their health when at home. Service line improvement would help reduce readmission rates. Quality Hospital recognizes the importance of data analysis and is aware that readmission would have a negative effect on the hospital brand, thus taking action to control it.
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Friedberg & Landon (2018) describes the core measures used in establishing the quality of services provided in United States hospitals. These measures are a reduction in the levels of complications among patients, recurrence of health problems, readmissions, health care providers' satisfaction, and overall outcome of medical services. Data is taken over a period of time to help in making decisions on the required changes. Adopting current technological approaches such as electronic records and evidence-based practice are some of the strategies used by hospitals in measuring quality improvement.
References
Friedberg, M. W., & Landon, B. (2018). Measuring quality in hospitals in the United States. UpToDate [Internett] .
Meesala, A., & Paul, J. (2018). Service quality, consumer satisfaction, and loyalty in hospitals: Thinking for the future. Journal of Retailing and Consumer Services , 40 , 261-269.
