Health care can be viewed as multicultural, making it a fulfilling yet challenging working environment. Therefore, the executive health administrator is in an environment prone to culture clashes while conducting oversight duties. Becoming aware of the underlying differences and interaction behavior between subordinates and patients is the first responsibility ( Morrison, 2015). Besides, the administrator needs to be conscious of the influence personal attitudes and behavior have on the overall culture and performance of the health Centre. The administrator’s conduct speaks louder than any policy drafted for use by the subordinates and the patients.
Additionally, an executive health administrator has a moral and legal obligation to uphold high standards of professionalism and ensure the admirable quality of patient care. Moreover, the administrator has to ensure the subordinates implement the moral and legal obligations as they interact with patients. The administrator also has the mandate to ensure proper internal controls, especially on reporting structures through which both subordinates and patients can raise concerns, and they are attended to timely. Elaborate controls act to increase subordinates’ and patients’ confidence in the executive assistant and the health facility in general.
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Moreover, the executive administrator should develop the attitude and practice of spending time with the subordinates and patients separately, at times collectively. The action will facilitate information gathering on the conduct of the subordinates from the patients. It will further assist in acquiring patients' concerns from the subordinates who interact with them often first-hand ( Morrison, 2015).. When an executive health administrator performs his or her mandates, critical parameters of increasing confidence levels and fostering a work environment are establishing goals, conducting safety benchmarking, and performing performance evaluation on the subordinates in a sober, professional and human perspective.
Reference
Morrison, E. (2015). Ethics in health care: A practical approach for decision makers. Retrieved November 18, 2020, from https://erl.ucc.edu.gh/jspui/bitstream/123456789/3010/1/%5BEileen_E._Morrison%5D_Ethics_in_Health_Administrati%28BookZZ.org%29.pdf
