St John's hospital has faced a down run in their revenues. Its primary mission is to care for the sick and downtrodden. Excellent leadership skills are essential in effecting change. The three C s of effective leaders are; communication, collaboration, and commitment. Effective communication explains what the change is and why it is vital while connecting it to the organization's mission and goals to show the urgency of the change. Collaborative leadership will bring onboard employees and involve them in each stage of the strategic plan implementation. It strengthens the employee’s commitment to the planned changes. Commitment form the leaders is a must, and their values, beliefs must be in alignment with the planned changes.
Driving Change
To successfully drive change in an organization's good leadership is a must. Change must be from top leadership downwards (Král & Králová, 2016). They must be accountable, goal-oriented, and team worker. It is essential to respond to any feedback positively, and this was not the case in St John’s hospital. By ignoring feedback, they were not able to bring on board those against their effected changes, thereby fueling discontent and rebellion from the disgruntled stakeholders (Lines et al., 2017). Facilitative communication provides an open channel for contribution and room for modification of change plans, while accommodating more persons. Inadequacy of communication between executives and managers hampered the progress of change implementation.
Delegate your assignment to our experts and they will do the rest.
Balanced Scorecard
A balanced scorecard helps a business in the clarification of its strategy and outlays its objectives. There are four key components; financial, customer, internal processes and growth, and learning perspective. Through financial and customer perspective, the performance of the organization can be gauged externally (Quesado et al., 2020). Profit and loss will be an indication of financial status, while customer feedback will outline how it is perceived by outsiders. Through process improvement, quality optimization, and utilization capacity, the balanced scored card can be used to gauge the internal performance of an organization.
References
Balanced Scorecard Basics - Balanced Scorecard Institute. (2020). https://balancedscorecard.org/bsc-basics-overview/
Král, P., & Králová, V. (2016). Approaches to changing organizational structure: The effect of drivers and communication. Journal of Business Research, 69 (11), 5169-5174.
https://www.sciencedirect.com/science/article/abs/pii/S0148296316302624
Lines, B. C., & Reddy Vardireddy, P. K. (2017). Drivers of organizational change within the AEC industry: Linking change management practices with successful change adoption. Journal of management in engineering, 33 (6), 04017031.
Quesado, P., Guzmán, B., and Rodrigues, L. (2020). Advantages and contributions in the balanced scorecard implementation. http://www.intangiblecapital.org/index.php/ic/article/view/1110/702
