The first step toward creating a trustworthy and healthy relationship with the patient is ensuring that they undergo proper care. It is very crucial to fully comprehend and perceive how patients are affected by the quality of health care they receive from an institution (Mead, 2000). Today patient experience is a fundamental part of many health care institutions, and they request their patients to provide feedback on the quality or services and care they received. The data collected from the patient responses is used to conduct surveys on ways in which the institution can improve their quality of services and patient care (Baker, 2001).
The era we are currently living in, the information era, is marked by many technological advancements in the communication; this makes it very easy to share one’s opinion and sentiments not only nationally but globally. Patients are able to give details about their experience not only to people in their nation, but everyone around the world who has internet connection. The details provided by the patient can be extremely damaging to the reputation of the health institution or it can be the reason for many new patients visiting it. There is an undeniable link that exists between the patient experience, the quality of services provided and the overall outcome of the health facility (Committee on Quality of Health Care in America, & Institute of Medicine Staff, 2001).
Delegate your assignment to our experts and they will do the rest.
Tactics such as feedback and comment forms for patients is a trending strategy that has been implemented by many hospitals. It is a technique that has been implemented and proven to have the capability to improve the level of patient experience while at the same time productively connecting with the patient. By involving the perception and assessment of the patient the health care sector is able to adapt their patient care from being sporadic to being a comprehensive range of services (Baker, 2001).
Another technique that greatly the quality of patient care and overall experience is utilization of electronic records, patient portals and electronic communication between the various departments in the facility. It is very vital for the perception of the patients and that of the health care providers to match and correspond in order for the comprehensive continuum to be clarified, and also perfectly synchronize with the standards of the health board. The models implemented in the delivery of health care should also change to manifest the comprehensive continuum. Patient experience has become a significant aspect of the healthcare sector in the present day more than it did previously (Meterko, Wright, Lin, Lowy & Cleary, 2010).
Restructuring, modernization, accountability and efficiency are some of the major concepts that need to be integrated in the models used to administer patient care so that both the health care institution and the patients are empowered and satisfied by the results. The ancient approach of only treating the ailment is bound to greatly fail today; interaction, engagement and connecting with the patient are the new key aspects to attaining success in the health care sector today. The services go beyond treating the ailment to making certain that the patient maintain and lead the best possible healthy life. Enlightening the patient on various treatment options available, how they can prevent a reoccurrence of the disease and using analysis to predict the possibility of certain illnesses occurring or the outcome of certain medications (Rozenblum, Lisby, Hockey, Levtizion-Korach, Salzberg, Lipsitz & Bates, 2011).
References
Baker, A. (2001). Crossing the quality chasm: a new health system for the 21st century. BMJ , 323(7322), 1192.
Committee on Quality of Health Care in America, & Institute of Medicine Staff. (2001). Crossing the quality chasm: A new health system for the 21st century . National Academies Press.
Mead, N., & Bower, P. (2000). Patient-centredness: a conceptual framework and review of the empirical literature. Social science & medicine , 51(7), 1087-1110.
Meterko, M., Wright, S., Lin, H., Lowy, E., & Cleary, P. D. (2010). Mortality among patients with acute myocardial infarction: the influences of patient‐centered care and evidence‐based medicine. Health services research , 45(5p1), 1188-1204.
Rozenblum, R., Lisby, M., Hockey, P. M., Levtizion-Korach, O., Salzberg, C. A., Lipsitz, S., & Bates, D. W. (2011). Uncovering the blind spot of patient satisfaction: an international survey. BMJ Qual Saf , 20(11), 959-965.
