With regard to Deepika post, it is totally true that the success and efficient operation of a healthcare system depends on operation management in collaboration with supply chain management, process and quality improvement, financial management as well as systems and technology. These departments in the healthcare system are very important because they facilitate administrative management, diagnosis, payment as well as treatment in the healthcare center (Langabeer, 2018). It is imperative for various healthcare centers to adopt this set of dynamic and inter-related sectors for swift, accurate and proficient care.
Apart from ensuring success and efficiency, I think the operations management under the leadership of the operation manager has the responsibility of providing procedures and processes that devise and enhance the healthcare delivery services for patient care. The procedures and processes that are provided by operation manager improve the healthcare delivery services by minimizing costs, increasing productivity; progressively improving the processes of the business, enhancing customer service quality and minimizing variability and further improving logistics flow. From this post, the advantages that are with proper operation management are quite uplifting and if improved further a dramatic transformation can be observed in the healthcare system.
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One of the goals of operation management that stood out to me was improving productivity in the healthcare system. The goal has made me realize that the turnaround time is significant for laboratory workers because it provides accurate and reliable clinical values that assist physicians to diagnose and provide treatment to the patient in a timely manner. As much as I concur with Deepika post, it is significant for the operation manager to continuously improve customer service. Improving customer satisfaction score encourages customer (patients) to continue using the healthcare system and further refer to other patients in the healthcare system. From these illustrations in this post, I am certain that if these goals of operation management can be improved in the healthcare, a tremendous change ranging from diagnosing to patient treatment will be evident in the healthcare system.
Reference
Langabeer, J. R. (2018). Health care operations management: a quantitative approach to business and logistics . Jones & Bartlett Learning.
