The three prominent principles of total quality management include; continuous quality improvement, customer service, and teamwork. Continuous quality improvement ensures that processes and systems are always improved with time. For example, with the rapid advancement of technology, it is expected that healthcare organizations automate their systems to enhance efficiency in the provision of services so that their systems are not deemed redundant. Customer service recognizes the prominent role of the patient in the healthcare environment. Patients need quality services from healthcare professionals, and, therefore, most of the focus should be directed towards ensuring that patients or other individuals seeking healthcare services are satisfied (Mosadeghrad & Ferlie, 2015). Lastly, teamwork is important in ensuring that the operations within the healthcare environment are seamless and that all stakeholders involved focus on achieving common goals. Therefore, teamwork also promotes efficiency. The integration of these three principles requires competent leadership that inspires subordinates to focus on the vision created (Marquis & Huston, 2009). To a large extent, the three principles should be perceived to be goals, where all subordinates need to strive to accomplish.
Audit Tool
| Item | Details |
| Leadership |
What is the type of leadership in place? What is the leadership structure? How are decisions made? How do subordinates relate with the leadership? Is the leadership effective |
| Performance |
What are the specific tasks performed by the healthcare professionals? Are there clear goals to achieve? Are the goals achieved? What is collaboration like among the healthcare professionals? How are disputes resolved? Are the dispute resolution strategies adopted effective? What is the effectiveness of communication among the various stakeholders? |
| Customer care |
Who receives the patients? How many people are stationed at the reception? What is the code of conduct? Does patient privacy policy exist? How often do medical errors occur? How is negligence addressed? Is patient feedback recorded? |
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References
Marquis, B. L., & Huston, C. J. (2009). Leadership roles and management functions in nursing: Theory and application . Lippincott Williams & Wilkins
Mosadeghrad, A. M., & Ferlie, E. (2015). 22W Total Quality Management in Healthcare. Management Innovations for Healthcare Organizations: Adopt, Abandon or Adapt? .
