The key leadership traits that can be noted from the case of Michael Collins include tactful, honesty and integrity, confident, inspiration to others, good communicator, creative and innovative, and empathetic. Each of these traits can be seen when engaging with the staff and customers at the new company, which is a way of ensuring that he is able to build on his capacity as a regional manager. Based on the information given, Michael Collins’s main strength entails tactfulness. When engaging in various operations regarding the company, he ensures that his approaches are very tactful towards ensuring that he not only works towards his goals but adopts a strategic approach to help meet these goals. In this case, he knew that his ‘honeymoon period’ at the company would be somewhat limited thereby the need for the implementation a strategy that would enhance his performance. As part of the strategy, he adopted a tactical approach that would allow him to engage different stakeholders as part of his preparation. On the other hand, his main weakness is empathy. The weakness would be portrayed in situations where he found himself experiencing impatience in cases where employees would be ranting about different aspects of their workplace environment.
Question 2
From the onset, Michael Collins adopted a people-oriented leadership approach with the sole focus being towards ensuring that he would effectively engage with different people in the organization. Engaging with people such as the store managers in the region, staff, and customers played creating a clear understanding on what to expect. Basically, this means that Collins seeks to use the people to his advantage in seeking to ensure that he is able to maximize on the company’s performance. The approach may be of a great advantage to him considering that it helps in enhancing quality and effective leadership. Michael Collins’s people-oriented style is reflected on the need for having to ensure that he would engage with the people to help in understanding some of the key areas of expected improvements as part of the leadership structure. On the other hand, Collins’s task-oriented style can be seen from the fact that he seeks to define new ways that would help the company to generate sales based on the products and services that it offers to its clients regardless of the differentiation in demographics.
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Question 3
An understanding of individualized leadership may be useful to Collins in a bid to ensure that he works towards creating a relationship with the marketing and store personnel at a more personal level. For the marketing personnel, Collins will focus more on understanding how they are able to reach some of the key demographics, who include Hispanics and women. The idea is to ensure that the marketing approaches adopted appeal to a bigger audience. In that case, this would help to overcome limitations that concern the impossibility of reaching a broader consumer platform. Regarding the store personnel, one of the key aspects to note is that Collins would need to create a stronger connection with these members of staff in trying to get a clear understanding of whether they are in a position to entice individual customers. For example, when a Hispanic client walks into the store, it is important to determine whether the store personnel in a position to deal with this client without any language barriers that are likely to create a challenge in the area of communication. That serves as a clear reflection of why Collins may need to develop a close relationship with the store personnel.
