Response to Amber Ellis The discussion is informative and equally insightful. Miss Ellis introduces new perspectives to the discussion. More specifically, the idea that the travel experience in United Airlines is personalized to each user. With the use of credible sources to support the claim, I find the idea factual. This is also because United Airlines is a reputable brand in prioritizing customer service excellence, safety and reliability, and effective communication. Creating an ideal consumer profile plays a critical role in emphasizing the points.
Response to Karen Mountain
I concur that United Airlines is a brand with unique challenges posing whether or not it will survive the pandemic. Like every other airline in the world, the brand was heavily impacted by the pandemic. The restrictions on regional and international travels due to COVID-19 measures altered revenue flows. How the company recovers from the pandemic will depend on several factors stemming from competitive advantage. United Airlines has won the hearts of many travellers in the local market and internationally alike. Once things go back to normal, it will retain or even strengthen its airline sector position.
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Response to Kelli Kinzer
I agree with the ideas presented in the discussion. United Airlines is an excellent brand and, thus, an automatic choice for a traveller seeking the best travel experience. There are multiple ways the brand demonstrates its excellence. Some of the methods, such as taglines, commitment to its vision, and driven by customer expectations, are mentioned in the discussion. Thus, I find the discussion informative, and it confirms that United Airlines is indeed a leading airline brand worldwide.
