Also known as the golden rule, the Utilitarian theory demonstrates that the most ethical choice is the one that benefits the majority of the society. The shift from traditional norm where people focused on their individuality to the contemporary work setting that promotes individuals' dreams and ambitions in a team has begun (Gilani, 2017). The contemporary setting demands work ethics that promote cohesion across all departments and increases productivity at the workplace. Therefore, utilitarianism is an effective approach in dealing with clients and co-workers at the workplace because it promotes teamwork and makes achieving company goals easier.
Utilitarianism is among the most famed moral theories that aim to increase pleasure or happiness and reduce the majority's suffering. According to this theory, individuals should go out of their way to help others or prevent harm (Tardi, 2020). In a workplace setting, utilitarianism is exhibited in various forms, including accountability, professionalism, honesty, diligence, and hard work (Gilani, 2017). However, critics have argued that this is an overly optimistic theory to implement and even after implementation, its sustenance requires written policies and a culture of strong moral ethics.
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Utilitarianism in business environments depicts itself in two ways. Rule utilitarianism works by benefitting the majority using the fairest means possible, while act utilitarianism promotes the most ethical actions in an ethical dilemma according to the majority (Twin, 2021). For example, airlines have different classes of tickets for passengers according to prices. The business class pay more than the economy, but they also receive more amenities. The airline, in turn, benefits by pricing business tickets too high to ease the financial caused by the prices of economy class tickets. This ethical decision implemented by the airline's management is an example of utilitarianism.
In summary, the utilitarian approach theory is an effective way of dealing with clients and colleagues for everyone's benefit. The theory advocates for more teamwork at the workplace while promoting intrinsic happiness and motivation. In business, leaders who use this approach are expected to go out of their way to create policies and measures that benefit the clients and the employees, which results in increased productivity. Besides, utilitarianism can be demonstrated in two ways. Rule utilitarianism focuses on creating happiness or reducing suffering using the fairest means possible. On the other hand, act utilitarianism emphasizes making ethical decisions according to the vote of the majority.
References
Gilani, N. (2017). Utilitarianism in the workplace . Bizfluent. https://bizfluent.com/info-8785999-utilitarianism-workplace.html
Tardi, C. (2020). Utilitarianism defined . Investopedia. https://www.investopedia.com/terms/u/utilitarianism.asp
Twin, A. (2021). Business ethics: Fair business policies within controversial subjects . Investopedia. https://www.investopedia.com/terms/b/business-ethics.asp
