Knowledge, Skills and Abilities (KSA) is a proficiency model used to train employees to improve their professional competency. The top five KSA for the training staff are;
Strong Communication Skills
The training staff should possess excellent communication skills to relay new ideas and concepts to the trainees in an engaging manner (Creighton, 2019). Also, effective communication skills ensure that the recipients of the information do not misinterpret it.
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Effective Time Management Skills
Time management is crucial to successful training. The training staff should lead by example in managing time well to curb time wastage. The trainees should be made to understand that time is an essential resource.
Critical Thinking Skills
The training staff should have the ability to analyze complex situations and develop suitable solutions. The ability to critically evaluate work issues and develop solutions is a skill that employees should possess, and they can best learn it from their trainers.
Ability to Work in a Team
Working in a team is among the most important soft skills that every employee should have. The best way to train the employees on this skill is by practising teamwork among the training staff. Therefore, the training staff should demonstrate a high level of collaboration throughout the training exercise.
Technological Skills
The training staff should be able to use the learning management systems available at the workplace and develop training materials suitable for use with the available training software (Creighton, 2019).
The following are some of the elements to make up the competency model.
Interpersonal Skills
The skills allow for the establishment of work relations in the organization.
Team Work
The element promotes collaboration in executing assigned tasks.
Communication
The element allows for the effective relay of information, making it an essential component of the competency model.
Time Management Skills
Tasks ought to be completed within set time thus practical time management skill is essential during task execution.
Problem Solving Skills
Involves the ability to critically think through difficult situations and come up with a solution.
The reasoning behind the selection of each element and how it ties to the top five selected KSAs
Interpersonal skills: the skills allow an individual to interact well with other people. In a business setup, interpersonal skills determine how well an employee interacts with other employees and customers. Therefore, interpersonal skills promote positive work relations that enhance the accomplishment of organizational goals. The interpersonal skills element is tied to the top five KSAs in that effective communication is a significant component of interpersonal skills.
Team Work: interpersonal skills enhance interaction among the employees, making teamwork the next important element of the competency model. The realization of organizational goals is only possible if the task force work as a team. Therefore, the training staff and the trainees should embrace teamwork to realize the objectives of the organization.
Communication: though under the interpersonal skills, communication is an essential element on its own since it determines how well the objectives of the business are communicated. Effective communication at all levels of the organization is bound to push the realization of organizational goals (Chrisos, 2019). In the five KSAs, effective communication is essential for a successful training exercise.
Time Management Skills: time is an important resource for any organization. Therefore, a competency model that ensures that employees have adequate time management skills preserves this useful resource. In addition, the training staff should lead by example as they impart this vital skill to the trainees.
Problem Solving Skills: a practical competency model should ensure that employees can solve complex problems as they arise at the workplace. Therefore, including the problem-solving skills element in the model ensures that critical thinking skills are evaluated or taught to enhance problem-solving ability during recruiting or training of employees.
References
Creighton, K. (2019). 7 skills your instructors and trainers must have . HR Daily Advisor. https://hrdailyadvisor.blr.com/2019/03/22/7-skills-your-instructors-and-trainers-must-have/
Chrisos, M. (2019, March 25). How to develop a competency model for HR professionals . Techfunnel. https://www.techfunnel.com/hr-tech/how-to-develop-a-competency-model-for-hr-professionals/
