The key strategic initiatives for my organization are; to improve patient experience and outcome, measure and report performance quality, and respond to the health of the elderly. The strategic initiatives align with each other as they focus on achieving the facility goals, which is to provide quality health across all population groups. Improving patient experience and outcome requires that nurses apply evidence-based care in order to provide patient-centered treatments. Patient-centered care is based on quality performance measured by reduced medical errors and patient satisfaction. Quality care is a requirement for all population groups, including the elderly.
The organization strategic plan addressed retention and recruitment through its onboarding and orientation strategies, mentorship programs, and employee compensation. The onboarding an orientation ensures that the facility prepares each new employee for success from the start by the teaching the new members about the job, the company culture, and their roles in company successes. Mentorship program ensures continued onboarding process, while employee compensation ensures that employees are rewarded through salaries, bonuses, paid time off, and benefits and retirement plans (Half, 2020).
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The organization uses the Standard 6-Q model to address customer service issues. The model addresses these issues on three different dimensions. First, the model identifies the problem (Agency for Healthcare Research and Quality, 2020). Secondly, an intervention to the problem is developed, while the third step is to conduct a case study to explore the effectiveness of the intervention (Agency for Healthcare Research and Quality, 2020). The model is effective as it ensures that all customer service/patient problems are addressed, and this improves their experience. Patient quality is reflected on the reduced rates of readmissions, a problem caused by medical errors. Further, the facility provides quality and cost-effective care to the people. This fosters adoption of the value-based system of care.
References
Agency for Healthcare Research and Quality. (2020). Strategy 6Q: Standards for Customer Service.
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
Half, R. (2020). Effective Employee Retention Strategies.
https://www.roberthalf.com/blog/management-tips/effective-employee-retention-strategies
