The 5S strategy was used as a systematic improvement program that was aimed at standardizing the rules, regulations, and policies so that a healthy working environment could be achieved ( Dahlgaard, Khanji & Kristensen, 2008 ). This is a key approach in ensuring that all the employees were satisfied with their roles within the organization. In addition to this, it also focused on customer satisfaction with an aim of exploiting the maximum potential of the organization. Consequently, all the personnel learned that work organization is a very crucial element within the work environment because it fosters positive relations and better productivity thus yielding better results. For instance, each member was taught the importance of sorting out their work roles so that they could execute them from the most important to the critical ones. Organizing them in this manner would save one a lot of time and resources which can be used in other means.
Mistake proofing was also used as a healthcare design to identify existing errors within a department and choosing a suitable approach to address the mistake. Many healthcare personnel often have a pervasive attitude in their profession. They will, therefore, admit that mistakes do occur within the organization, but will never really acknowledge that some of these errors may come from them. For instance, I have seen cases where people have been surprised that well-trained and diligent healthcare professionals can make mistakes. Many people are often guided by the assumption that only the less qualified or trainee staff can make these mistakes. Mistake proofing is a very crucial part of total quality management because it enables one to identify mistakes that may prevent one from providing quality services ( Grout & Toussaint, 2010 ). Whenever physicians and administrators decline an opportunity to make their work easier by embracing mistake-proofing processes, the end result becomes detrimental to the objectives of their health care setting.
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References
Dahlgaard, J. J., Khanji, G. K., & Kristensen, K. (2008). Fundamentals of total quality management . Routledge.
Grout, J. R., & Toussaint, J. S. (2010). Mistake-proofing healthcare: Why stopping processes may be a good start. Business Horizons , 53 (2), 149-156.
