Describe the Customer Perspective of Paying for Value in Healthcare
There are diverse perspectives on value-based purchasing (VBP) in hospitals. While physicians and insurers may consider performance measures as critical aspects in VBP, customers often have a different view. Patients perceive value as care that is continuous and available when they need it. According to clients, VBP should include wholesome prevention and treatment strategies. Examples of these are home health care, support services, and consideration of individual needs. Patients further feel that they have purchased quality care if they can access specialty services. Most clients also prefer interventions that involve inter-professional teams, advanced technological systems, and consultative care.
Discuss Two Key Highlights in the Future of Value-Based Purchasing
The first highlight in the future of VBP is community dynamics. Community demographics are critical determinants of the wellbeing of members. Since VBP considers outcomes in reimbursement, practitioners have an incentive to focus on general population health (DiChiara, 2015). In the future, hospitals will develop strategies to incorporate population health influencers such as employment, economic status, race, and community resources.
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Secondly, the change in the operation and structure of healthcare institutions will be an important highlight in the future of value-based purchasing. Before the introduction of VBP, the organization of most facilities allowed them to offer a wider variety of services. Currently, there is a shift from service quantity to quality of care with a focus on value-based reimbursements (LaPointe, 2018). Thus, practitioners need to adopt structures and operations that consider outcomes. Such strategies include collaboration among stakeholders, inter-professional care, and improved communication. Furthermore, VBP mandates hospitals to change their modes of payments and adopt systems that consider outcomes.
References
DiChiara, J. (2015). What is the New Future of Value-Based Payment Programs? Retrieved from https://revcycleintelligence.com/news/what-is-the-new-future-of-value-based-payment-programs
LaPointe, J. (2018). Best Practices for Value-Based Purchasing Implementation. Retrieved from https://revcycleintelligence.com/features/best-practices-for-value-based-purchasing-implementation
