Risk is known as the effect that is achieved as a result of uncertainty on the set objectives. Organizations require measuring the risks that they face to ensure that challenges do not occur in the near future. The table below shows risk management assessment.
| Quality Management Comparative Table | Customer Expectations | Quality Design | Metrics | Mistake -Proofing |
| Definitions | The client preferences should be emphasized on whereby effective communication should be established. In case products and services are not available, false pretense should be avoided at all costs. . | It is known as the manner in which a design's effectiveness is evaluated to ascertain operational requirements used in the production method to convert goods into finished products. | These are the standards of measurement that involve statistics used to evaluate certain protocols. | It is used to effectively eliminate a faulty product from the market. Inspection is used to ensure that there are no challenges. |
| Risk | . The company may easily be made or broken through customer satisfaction. | Failure of commitment in regards to the set mission, as well as, values. | Possibility of errors depending on whether the system used is manual or automatic. | Depending on technology may lead to adverse effects in case a mistake made is not realized by any individual. |
| Value | The client preferences and expectations reflect on growth and success attained. | The priorities should be identified. | The employees are held liable according to the delegation of duties since there are set goals that require to be accomplished. | The products should be similar to ensure that the rate of return is minimized. |
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| Quality Management Comparative Table | Kaizen | Six Sigma |
| Definitions | It refers to the activities conducted by the practitioners in an organization aimed and improving productivity. Several processes are involved such as logistics and purchasing. | This is a method used to minimize defaults by minimization of the prevalent variability linked to manufacturing in an organizations' procedures. |
| Risk | It causes uncertainty at a higher level since the changes in the organization should be discovered to discover the workers who are not productive. | In case the organizational structure is changed, the management changes as well. The new workers require training which incurs high operational costs. |
| Value | The supervisors should appoint individuals within the organization to be the authority in charge. | It aids in building a strong foundation based on the goals and values set. |
There are various tools that are used to conduct an analysis in many organizations. For instance, SWOT analysis is mainly used considering that it is a reliable and effective method. It entails investigating the internal and external factors that directly affect an entity. As such, the internal factors include strengths and weaknesses, whereas the external factors include the threats, as well as, the opportunities. However, a company is required to establish its strengths and the areas that require improvement to ensure that it maintains a competitive advantage in the market. Communication aids the clients to become conversant with the products and services that are readily available in the market.
Customer satisfaction is attained by provision of quality products and services to the esteemed clients at the work place. As such, customer satisfaction is directly proportional to the customers' preferences. Moreover, it is important since it aids in providing important information in regards to the important issues that require to be addressed. Customers' preferences should be observed in order to lure potential customers to the entity. Several methods are used such as incentives which increase organizations sales gradually. It leads to growth and development in a country since the gross domestic product eventually rises.
The workers should be offered regular training to ascertain that they are conversant with the organizations' with the current trends in the market as a result of technological changes. For instance, there are different platforms of communicating with the clients unlike during the previous years. In case a product is new in the market, it may be sold through the online forum which makes the transaction easier. In most cases, the products and services are delivered to the customers door-to-door for reliability. Moreover, the customer service may attain feedback from the buyers through social media or e-mails. It makes communication effective considering that direct feedback is achieved without facing any challenges .
Furthermore, the workers should be equipped with the necessary skills in order to achieve the goals set within the required time frame. Customer feedback aids the workers to be creative and innovative, therefore, quality products and services are rendered to the clients. Also, it helps to eliminate direct competition from similar firms in the market. The growing demand for products and services produced leads to numerous advantages. For example, employment opportunities are created to many individuals thus reducing social evils in the society such as crime. However, the products and services offered to the buyers should meet the required standards.
Countries have diverse products and services. As such, the nations that have unique resources and labor force require improved facilities to increase their level of productivity. It ensures that the available resources are properly utilized. Individuals living in such a nation attain high purchasing power since the sales increase within certain duration of time. The supervisors should educate the workers on how to relate with the clients to retain them at the work place. Regardless of cultural, financial or ethnic background differences, there should be no discrimination considering that all the clients are beneficial to an organization’s growth and development.
Management is a procedure that involves the individuals in charge of authority during that particular time. The main aim is to achieve the set goals within a specified schedule. Duties are allocated to the individuals at the work place according to their expertise to ensure that quality products and services are offered to the clients. However, there are several activities that are conducted during the process such as planning, decision making, as well as, controlling. The practitioners are required to be capable of working under a pressurized environment to provide quality results. Therefore, the training sessions should be offered in accordance to an individual's skills and experience.
On the other hand, the employees should be motivated at the work place. Many organizations globally use rewards to ensure that the workers are self-driven to achieve the company goals. Kaizen, Six Sigma, and, the cost of quality are tools used for external purpose whereby standardization is commonly used to ensure there is no wastage of the available resources. Organizations are required to adhere to the set ethics and business laws to ensure that there are no penalties incurred. An effective communication plan is important since it assists to deliver important information to the targeted audience.
The stakeholders such as the authority in charge, managers, employees, as well as, the suppliers should be involved in evaluating the sensitive matters that a company faces to ensure that there is improvement. However, the customer expectations should always be considered. In several companies, the client is always considered right. The performance should be assessed based on the internal and external standards.
MEMORANDUM
To: Department of heads of Purchasing and logistics
From:
Subject: Roll out of Purchasing and Logistics Total Quality Management Manual
Meeting date: 2 to 3 weeks out.
Time: At least two hours per class.
Coworkers,
Recently, it has come to my attention that many individuals work collaboratively to offer the best results. However, there are several employees who do not meet the requirements at the work place. This memo is a reminder that there will be a meeting to discuss sensitive issues.
On the other hand, it is important to offer incentives, as well as, employee motivation to ensure that the workers are productive. It leads to growth and development.
The organization should not be viewed negatively, whereby, the workers are guided by numerous rules. However, people should work in a conducive environment to produce the best results regardless of the challenges that may be faced.
Thank you,
The ... .
