The use of excessive nonverbal cues in communication may result in a misunderstanding between a speaker and the audience. Nonverbal cues have multiple meanings leading to the misunderstanding between parties in communication. For instance, a wink may express affection for someone, pleasure with the act of a person, or demonstrate shared jokes or knowledge. When I winked and node my head to the female security agent, notifying her to continue with her thorough scrutiny or security check at the restaurant entrance. However, the security agent misinterpreted my message to the common jokes at the restaurant. I would use a thumbs-up signal to appreciate the female security agent for her exceptional work to ensure the effective security of the restaurant. Thumb-up signal would prevent misunderstanding of my intended message to the security agent.
Hands help in conveying different messages in communication. The consistency of hand gestures with the question assists in conveying the intended message to the receiver. For example, I maintain eye contact and use open palms facing up at the chest angle to inquire whether the security agent has finished checking the client’s luggage to facilitate other services to the customer in the restaurant.
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The utilization of nonverbal cues in communication exposes the underlying emotions or thoughts of the speaker to the audience. Exposure of the speaker’s emotions or underlying thoughts during a conversation may hinder the conveyance of the intended message ( Leathers & Eaves, 2015 ). Public representatives such as lawyers, politicians, and organizational spokespersons should control their nonverbal communication effectively to prevent exposing their emotions or underlying thoughts to the public. In my opinion, personal awareness and control of nonverbal communications assist in preventing exposure of emotions and underlying thoughts of a speaker to the audience. Consequently, excessive use of nonverbal communication hinders productivity in the public sector.
Reference
Leathers, D. G., & Eaves, M. (2015). Successful Nonverbal Communication: Principles And Applications . Routledge
