Client Systems Role Play Script

Agency Setting and services provided at the agency: 

The agency is a psychological department of a community hospital where patients with depression related illnesses are referred and given free medical and social counseling. I am responsible for attending to the patients by listening to them and recommending or providing amicable solutions to their challenges. Inside the room, there are two comfortable chairs, a chair, and a file cabinet. The furniture is arranged in an office like set up; the social worker's chair is behind the table while the clients is in front of the table. The wall is painted cream with medium brightness, the top of the table has well-organized files, two black books, and an organic flower decoration. On one end of the left wall, there is a soft board with pinned charts about psychological treatment processes.

Client Profile (demographic details, practice-level): 

The client is a patient at the hospital who has just been diagnosed with cancer. The patient's main challenge is how and when to communicate his medical condition to his broken family. He has been diagnosed with a cancer of the bladder; a tumor has developed over the last three years unnoticed, and currently is at the second stage. The patient fears for the worst, sharing his medical condition to his ex-wife may potentially drift them further apart. As for his five children, the patient feels that they have already gone through enough with the divorce, presenting his current condition to them will traumatize them.

Presenting Concern: 

The client system that best addresses the challenge that is presented by the client is a micro level where social labor is the deliverance of assistance by broadening the perspective and the facets of the scheme. It mainly involves understanding the main challenge presented by the client and breaking it down to the format that all facets are individualized and analyzed separately (Miley, 2016) . This way it is easy to assist the client design an amicable solution that addresses all the parties affected by the challenge.

Identification of Possible Practice Skills That May Be Used Working 

Client’s session 

The client is pessimistic about the expected outcome of his situation. Also, he is easily disappointed, any sign of negative result will put him will put him off. The social worker skillfully acquires the attention of the client and manages to restrict his hopes to within optimistic boundaries. Essentially, the client needs a to have a clear line of difference between facts that cannot be changed and the circumstances presented; this is the only way he will be able to comfortably manage the medical condition and the demanding treatment approaches that he will be exposed to (MS, 2008) . With this distinction, the patient will have much time and support to concentrate on his cancer condition.

Skills required 

The patient’s condition is a complex social issue and needs immediate attention. The patient needs all the family support he can get, for this reason, the patient needs to restore the family relationship with his ex-wife and children. They are essential in helping the patient build his knowledge base and concentration on the cancer treatment. The skills needed to administer help are communication, both listening and observing the patients response. Because the patient is not a good communicator, nonverbal cues are important in analyzing, all the aspects of the challenges the patient is presenting (Turner, 2017) . Especially, the aspects that patient finds embarrassing or emotionally attached. Careful observation, my maintaining eye contact and bodily movement of the patient are key in establishing the main problem attributes.

Script Scenes 

Meeting the client : On the first encounter with the client, the social worker will exchange a personal greeting. A firm hand shake with an extended smile is the most appropriate approach. It is an expression of warm welcoming of the patient.

Attending skills : the social worker will welcome the client by inviting him to have a seat and affirming that he should feel comfortable and at home. The social worker should extend the courtesy by offering something to drink, a cup of tea or a glass of water. Because this is an interactive session, a drink will go a long way to encourage the client.

Inquiring if the agency could be of help : the social worker politely reaches out to the client as asks if he or she could be of help. This is a polite way of getting the client to express his challenges in an interactive way.

Agency services and clients expectations : the social worker hopes to identify the main challenges that are affecting the client, interactively offer recommendations that would help the patient recover be able to handle what is at stake. In the end, the client should be relieved from the encounter.

Orienting the client to the helping process : The client is asked basic questions about their past, this information is key in designing an amicable solution that is unique to the situation at hand. Because the client easily loses hope, the social worker instills hope and the potentials of success into the client. It is the hope that will enable the client to get through his condition. Lastly, the social worker guarantees confidentiality to the client by assuring him that the information is just for his eyes only and that no one will have access to the information without the client's consent.

Practice Skills or Behaviors Demonstrated in Role-Play: 

References

Miley, K. K. (2016). Generalist social work practice: An empowering approach. NY: Pearson.

MS, C. S. (2008, October 24). Effective Cuing . Retrieved July 30, 2017, from 35 Idea Health Fittness association: http://www.ideafit.com/fitness-library/effective-cuing

Turner, F. J. (2017). Social work treatment: Interlocking theoretical approaches. London: Oxford University Press.