The new process for check-in and check-out system at Hotel Escargo chain
One cannot get a second chance to make a first impression and checking in is undoubtedly one of the first experiences of a hotel guest. It is therefore imperative that such a process is streamlined and user-friendly. Checking in and checking out of guests at the hotel Escargo has been inefficient for both the hotel management and the customers. These inefficiencies have had a significant impact on the time taken to check in as well as check out of the hotel. There have been several complaints from the customers with regards to the time consumption when checking in and checking out. The new process will ensure that the time spent during checking in as well as checking out is near zero as it will reduce or even eliminate the work of the reception. The process will be an online self-check-in and check-out that incorporates all the necessary staff during the customer’s stay. The new system will seamlessly interact with the hotel’s property management system and all other guest-facing apps.
Costs Involved
Clock kiosk, online cloud management, distribution and guest engagement software will be able to significantly reduce the costs incurred by the administration while increasing the ease in which a client can use the services in the hotel. The capital investment required for installation of the system is $5000. Once installed, the clock system will have several different kiosks at several vantage points in the hotel that be able to serve the customer. Moreover, it will also significantly cap the monthly expenditure from $600 to an average of $100.
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Above, is a cost outline for the traditional checking in and checking out of the system. Below, is the new rates after installation of the clock software.
Resources Required
The resources required for the new system is the clock property management software as well as clock kiosks. The software will integrate perfectly with the rest of the guest-facing and engagement features for a completely seamless guest service experience, such as automated guest mailer online check-in, digital guest service, ‘book a restaurant,’ ‘rate your stay,’ self-check-in and many other amenities. The software can be rolled-out and implemented in all hotel Escargo chains. It will not only make the customers easily check into their rooms of choice but also ensure they receive best quality service while at it. The clock kiosk which will run the software can be located anywhere in the vicinity of the hotel.
Management Functions
Clock kiosks will do almost all the work required during checking in. Due to its efficiency, it will be able to reduce the time needed for checking in. Moreover, the queues witnessed at the reception will be a thing of the past. Clock software will enable the management to reduce the number of workers needed significantly. Moreover, it will ensure that minimal time is spent during checking in as it can incorporate the door-lock system and even give the client a key card. The efficiency of the process will, in the long run, be able to attract more customers that will translate into more profits.
Self-check-in Process map
Self-check-out process map
References
Markova, V. (2018). Hotel check-in and self-service kiosk by Clock Software . [online] Clock-software.com. Available at: https://www.clock-software.com/blog/clock-kiosk-hotel-self-service-checkin.html [Accessed 19 May 2018].
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