Communication plays an essential role in the success of an organization. It determines how operations are conducted and fosters understanding among employees. It is a motivation factor through informing and clarifying tasks workers are expected to accomplish, how the duties should be carried out, and performance improvement approaches. Communication is a source of information, a guide in making decisions through the identification of alternatives and course of action. Managers and employees can exchange ideas required to address a pressing issue, and the best thoughts are chosen to address a situation. Communication guides socializing and changing individual attitudes in an organization, thus promoting teamwork and trust among the workforce (Holland, Cooper, & Sheehan, 2017). Through interaction, employees learn about each other and determine ways of coexisting despite their differences. Communication create trust, where workers assist each other to tackle the problems they are facing in a company. Interaction is part of the control process by providing explicit instructions activities that will be carried out.
Effective communication improves employee trust and engagement in different ways. Workers interact, understand each other, and create teams for assistance. Through interaction, employees learn about their strengths and weaknesses, and in teamwork, they engage by helping each other. Communication promotes socialization among workers, they learn about each other, and that fosters trust. Engagement is developed by workers sharing and exchanging ideas, listening to each other, working together, and that boosts workplace productivity and business growth. Setting challenging and realistic goals, then communicating them effectively to the workers on how they will be carried out, promotes engagement. Tracking productivity will engage the workers as they will be involved in determining how and where they can improve (Mishra, Boynton, & Mishra, 2014). Trusting the employees to carry out their duties with minimal supervision promotes overall trust in an organization. Keeping communication lines open encourages workers to consult where necessary, enhancing engagement.
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The communication techniques that can be used to promote employees' trust and engagement are on-site meetings and workshops. On-Site meetings are held immediately a problem has been realized in a company. It allows the workers and management to discuss the issue quickly and find a solution. Workers are engaged directly by describing the problem they are facing and possible solutions. Communication lines are kept open to allow each individual to participate. Such meetings can be informative, consultative, and executive, where workers and management engage in discussing factors affecting them directly (Holland, Cooper, & Sheehan, 2017). Trust, in this case, is promoted through listening to all employees’ ideas without dismissing any. Workshops involve training, skills acquisition, and task development, workers and management are required to participate. They are mandatory meetings allowing the workforce to learn from each other, top management, and expertise. Workshops promote trust and engagement by creating chances for professional relationships, making new friends, and exchanging ideas.
On-Site meetings are best applicable at addressing problems facing employees directly. In a situation where workers in an industry come across a leaking pipe, it requires an on-site meeting to address the problem. The team leader will call top management, show them the issue, and discuss how it can be solved. Since the employees have knowledge in that area, the manager will listen and trust the choice on a possible short-term solution that should be implemented immediately to stop the leaking, before a long-term solution is sought. Addressing the leaking problem will promote trust and engagement between the team and top management (Mishra, Boynton, & Mishra, 2014). Workshops are best applicable for training workers about a new technology of such as using computers, implemented in an organization. The workshop will be mandatory for the staff members, and engagement will start by educating involved individuals about the use of computers in data collection and how to conduct research and collect the evidence needed in making decisions. Workers will form groups and work together, learning to trust each other and assist each other, which will be promoted by effective communication.
References
Holland, P., Cooper, B., & Sheehan, C. (2017). Employee voice, supervisor support, and engagement: the mediating role of trust. Human Resource Management , 56 (6), 915-929.
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication , 51 (2), 183-202.
