The first three steps
The first three steps to address the discrimination at MCHC are as follows: First is to call a meeting with all the staff members to address these issues. During the meeting, strategies will be developed, including calling all the staff to undergo competency training that will highlight ethnic and racial health disparities, biases, discrimination, and the importance of cultural diversity at this health care center. The second step will be actual training on these matters. All staff members will be educated in cultural competency and discrimination and bring forth actions against Mr. Neely. The third step is for this healthcare center to develop ways of better advertising their services and for this organization to ensure individuals of lower-income among the minority groups can receive their benefits.
Just Culture Principles
The principles of a just culture apply in this circumstance because it holds the staff members accountable for adhering to the protocols and procedures which have the patient's in their best interest and at the same time unite teams in working for the common good of all. The principles are based on the ethos: Let's forget about finger-pointing. Let the errors teach us and improve our system. Let's make corrections to the process before people get hurt. With the noticing of a problem, call it out. Therefore, the just culture is a single aspect within the larger strategy for safety, yet still, it is an essential one that calls for ongoing work. As a result, Just Culture's central core is to enable patients to feel safe that they will receive reliable, consistent care and care outcomes that they and their families expect. Just culture helps in supplementing the organization's efforts to become a high-reliability health care facility and enhance patients' experiences.
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