Indicators of quality hospital experience
The four critical things that determine quality hospital experience include the quality of hospital staff, hospital statistics, hospital facilities, and access to the facility. Customer satisfaction among staff is evident in their competence, often judged by their interpersonal skills when interacting with colleagues and patients (Charlotte & Mats, 2019). Hospital statistics give vital information on infection rates and readmission rates which reflect success and efficiency of services offered in the hospital. Data on the average waiting time for services in the various units of the hospital also evaluate quality. Hospital facilities are used by customers to judge quality, their main concern being cleanliness of the hospital units and availability of standard equipment for service delivery (Kemp, Chan, McCormack & Douglas, 2015). Most customers regard access to hospitals a critical quality indicator, and proximity of the facility from homes and work-places means ease of travel hence prioritization.
Customer-satisfaction survey
Instructions
This survey seeks your opinion about hospital statistics, patient safety matters, and the condition of the hospital facility. Only answer questions that apply to your field. Tick your answer where appropriate.
Delegate your assignment to our experts and they will do the rest.
Which is your primary work area in this hospital? (a)Pharmacy (b) Laboratory (c) Pediatrics (d) Any other
Do you have direct contact with patients in your area of work? (a)Yes (b) No
How often do you have readmission of patients in this hospital? (a) Never (b) Sometimes (c) Always (d) N/A?
Patient safety is considered a priority in this hospital (a) Strongly Disagree (b) Disagree (c) Neither (d) Agree (e) Strongly Agree
Hospital heads commend excellent performance regarding patient safety (a) Strongly Disagree (b) Disagree (c) Neither (d) Agree (e) Strongly Agree
How would you rate the promptness of surgery schedules, procedures, and tests in the hospital (a) Poor (b) Fair (c) Good (d) Very Good (e) Excellent (f) N/A?
This hospital is clean and well-maintained (a) Strongly Disagree (b) Disagree (c) Neither (d) Agree (e) Strongly Agree
Would you recommend this hospital to other physicians (a) Yes (b) No
Please give any comments concerning hospital staff, patient safety, or service delivery below.
Thank you for participating in the survey.
References
Charlotte Trimmer, & Mats Målqvist. (2019). Clinical communication and caregivers’ satisfaction with child healthcare in Nepal; results from Nepal Health Facility Survey 2015. BMC Health Services Research , (1), 1.
Kemp, K. A., Chan, N., McCormack, B., & Douglas-England, K. (2015). Drivers of inpatient hospital experience using the HCAHPS survey in a Canadian setting. Health Services Research , (4), 982.
